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bad customer service!

What the *** customer service ATT is hosting! I called in for a simple request to ask for waiving my upgrade fee. I waited for more than 30 minutes to talk to a representative and then was informed...

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misleading and lying customers!

I have just about had it with At&t. In JUly I redid my plan. The tech guy said a wireless phone was including in the plan. I told him I did not want it. He said it was included wether i wanted it...

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Why aren't you talking about the double-data deal?

ATT is offering anyone with 10 gigs or higher famiy share data plan a temporary offer to double the data for the same price, but the offer must be accepted before October 31, and there are some caveats...

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Customer Service

I guess business is good.  ATT rep...not the chat people..they were great.  ....gave me details how I could go to another carrier.  Almost saying "go ahead, I don't care".  Never had this happen...

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15 gigs or more? Double your Data if you Hurry! (You have to ask for it to...

I found a link to what I was talking about in the other post, where I stated I thought it odd I wasn't seeing any comments at all about ATnT's promo double-your-data plan for Family Share plans: If you...

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data

Why am I getting a message saying 90% of my data has been used and in another text it says another 1 go was added to my acct for 15.00 when it's showing we have only used 5.44 of 6gb?..But already...

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Frustrated with ATandT, why is my bill over $300?

I have been an ATandT customer since you bought Cingular.  While the service in my area has not always been stellar, I have remained loyal to ATandT with the opinion that I was a valued customer.  Now...

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IPhone 6 upgrade billing frustration!

I upgraded my phone to IPhone 6.  I wanted to pay for the phone (as I allways do) straight. I recieved the bill for $649.00 (part of installment plan). I spend over 3 hours trying to have ATT change...

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Lied to by AT&T

So furious and upset right now.  I had been with Sprint for 11 years and my bill seemed to keep going up and up so I started shopping around.  I am not one for change and it took me a couple of months...

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College student out of AT&T service range

Hi all! I am a college student in northern NY State and I have found out that AT&T has ZERO service on campus. Will AT&T find it in their good hearts to issue me some kind of bill credit? I am...

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$40 upgrade fee is a joke

Get charged $40 just for buying a new phone. Think Sprint is looking pretty good.

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Why am I paying more for Iphone 6 and 6plus

I ordered the IPhone 6 and 6plus on sept. 20, 2014. The salesman talked me into switching from an unlimited data plan that I have had since 2005. I was able to purchase the 6 in the store the same day...

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NEXT billing

I am considering doing the NEXT upgrade plan but I was wondering if I double up on payments if that would cover one month or cover two months.

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Do I still have to pay an ETF when switching from a normal 2 year plan to...

Like I said in my previous forum, I had this whole problem of me just screwing myslef over and switching plans mindlessly withing the span of two days. Only because of my own selfishness. I already...

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Very Disapointed With Customer Service/Billing Representative

I am ATT customer from past 7 yrs, recently I was on international trip. I never used a data plan purposefully as I have my own local mobile and my ATT mobile was in airplane mode. Unfortunately...

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ATT sales practices

I am very dissatisfied with ATT's new sales practice.  In February I went to an ATT store to purchase an IPAD.  I was asking the clerk about WIFI vs. Cellular data and after getting the price to add...

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Wanted to thank the great customer service agents who helped today!

I have a student studying abroad in another country and I thought we figured out the best way to use her phone without costing anything additional above our phone plan.  When she didn't have her phone...

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Cancel Auto Refill

[Subject edited for better exposure] Since arriving back in Australia I have no need for my AT&T sim card.Iam still being billed for the auto refill.My cell no was [edited for privacy-please do not...

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Billing Disputes

I spent over 5 hours trying to resolve a billing dispute with AT&T. It has not been resolved. I was disconnected 5 times and had to get back in the que line which lasted anywhere from 20 to 40...

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Plan Change Billing

I will try to make sense of this: My plan month runs from the 9th to the 8th.  I have two Iphones and had the 10 gig mobile share value plan which with my 17% FAN discount costed 121.74 per month.  I...

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