Discontinued wireless service, returned phones, and still receiving bills
We had an In-home expert come by as we were getting AT&T internet installed. He convinced us that we couldget better wireless service than our current provider. We switched over to AT&T on...
View ArticleDeceptive cost of 99 cent iPhone 8 offer
I upgraded my sons iPhone to an iPhone 8 because I was told the only cost would be 99 cents. I called back at least 3 times to get assurance that I would not be charged anything other than the 99 cents...
View ArticleInternatinal rates
What is the international rate for a mobile call from the U S to Englad?
View Articleneed paper bill
I pay my cell phone bill by a recurring debit. but I need a copy of a paper bill for cell phone services. I don't think I've been getting these, but I need one now. How do I get AT@T to send me a copy?
View ArticleStill getting billed for account that has now been shut down twice
On 11/2 I went into a AT&T store to ask some info b/c I was shutting down my account to switch to Sprint. My sister could put me on her Sprint account and save me a lot of money so after decades of...
View ArticleBOGO deal - Iphone XR device is still charged
I got an Iphone XS max along with an XR as a buy one get one free deal from an at&t store. I was told by the store rep that they may charge for the bogo device for the first 3 months and then it...
View ArticleBilling Issues
I am sick and tired of ATT. Every month I have a different bill. They’re now charging me for a phone I don’t even have. I have to call in every month to fix this. Now, when I call, in they’re telling...
View ArticleIssue with pay to upgrade
I paid to upgrade two of my lines on black friday and I have been calling, chatting, and even sent to store trying to get a return label/ return these phones and I'm getting the run around. I can't...
View ArticleOvercharged or wrongly billed by AT&T and would like to dispute? Try this.
I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes...
View ArticleIphone XR BOGO credits
Hi, I've signed up for 4 lines (all iPhones: 1 XS Max, 1 XS, 2 XR) in January of 2019. It has been 11 months and I have only gotten credits for 1 of the XR phones. All phone were purchased on the same...
View ArticleDisappointed savings w/ Ridiculous increase
I thought changing my monthly plan to fee would save me some money, since I’m retired on a fixed income. When sent the new price it’s been hiked up out of my price range. I just want to know if I’m...
View ArticleBilling
I have been billed for AT&T account for past year but I do not have an AT&T account...how do I find out what I am being charged for?
View ArticleI thought this company wasn't full of hidden charges...
Shame on you for charging a $30 "upgrade" fee. This was never discussed with me. It was a completely hidden and surprise charge that I knew nothing about. When this contract is over, you have certainly...
View ArticleDispute Charges on Account
I’ve been fighting for this problem since September. I’ve contacted ATT multiple times over the phone, in person and even online chat. I was always transferred to different departments and even spoke...
View ArticleAT&T doesn’t respect loyalty
We had to change our service to another carrier due unforeseen circumstances. The transfer occurred 4 days into the billing cycle and AT&T still charged us $150 for four days of service. This is...
View ArticleYour Billing Error
You screwed up my bill in February. I HAVE BEEN TRYING every single month since TO GET MY BILL CORRECTED. Yet all you have done is threaten me and my service and have not even once made any effort to...
View ArticleDeceptive practices
I recommend leaving AT&T if you are able. Their customer service is horrible. I was promised a promotion in October, and told by Loyalty to call back in December to take advantage of it. I called...
View ArticlePaying bill
Mistaking bought att prepaid cards after talking with att store during phone upgrade process, thought I needing them for the taxes....anyway....can I use them to pay on my att wireless bill?
View ArticlePayment was accepted & Confirmed but days later it was overdue
I paid my AT&T wireless bill on Monday, Dec 9 by using the AT&T app on my phone & scanning the banking info. As usual, the payment was confirmed at that time and an automatic text...
View Articleiphone xr is in debt
hello every body, i'm from vietnam, i'm not good english. my iphone xr is in debt but i dont know how to pay it and unlock to global. please help me. please add friend on facebook because i dont how to...
View ArticleWhere does Bluetooth and FaceTime show on your bill
Does it show as data, and are the numbers contacted available
View ArticleApplying Promotional Credit to another phone
I currently have two phones on my account one of which I am receiving a $750 credit for over time. My phone is the one that is not receiving the credit. The person with the other phone that is...
View ArticleBilling issues
Hello, I have called 4x times since January asking AT&T to fix my bill. All 4x I’ve called I’ve spent over an hour and your customer service still cannot get it right. The last time I called they...
View ArticleHorrible customer service
Hi, After being at the store for few hours they still couldn’t do anything to help me. I went there for customer service and obviously that’s not what I received. I was on the phone for 2 hours on hold...
View ArticleI need help!
I just got a bill for $6.91. From what I can guess it appears that somehow I am not being charged for wireless phones. I’m still using my phone and so are the other 3 people on my plan. Bill shows...
View ArticlePending att next credit - never received follow upemail. / no credit
I spoke to a customer service agent two days ago- who told me i would receive an email regarding a credit I was owed for my next account . I was also told i would be receiving credits that were back...
View ArticleHelp
I’ve currently been on the $2 daily plan and my account balance is only $1 and I only have $1.56 on my card to add, but I can’t make a payment under $10 unless I speak with a representative and...
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Unlimited Extra (SM) $40 per line (hidden fees)
AT&T is advertising a plan called Unlimited Extra (SM) at $40 per line (up to 4 lines) and includes the following:My question is, why does this plan cost $150 instead of $120 for 3 devices when you...
View ArticleBilling Credits Issue
Hello,We bought the Samsung S10 Plus phone in March 2019 on the BOGO promotion. No problems receiving my $33.33 credit each month. Now on Dec 5, 2019 we added 2 new lines and bought 2 Iphone XR's with...
View ArticleMy payment arrangment
Hi I have made a payment arrangement for December 23rd 2019. My phone is been suspended. I've been calling the chat line for an hour now and nobody's been answering and then I try to send it through...
View ArticleTexting to England
I have been texting a number in England and now realize it is probably costing me a fortune. Anyone know how much??
View ArticleDispute with ATT Wireless
Over a month ago I dropped my ATT wireless service due to increasing bills and horrible customer service. The new provider was stonewalled by ATT, forcing me to get three new numbers with the new...
View ArticleHow soon can I cancel account and payoff phone
Hi,I'm planning to buy iphone on the installment plan. How early can I pay it off? Do I need to get it unlocked before I close the account
View ArticleTrying to get new service
I'm trying to get me and my 3 kids a phone for Christmas trying to see if I can get appove
View ArticleCharge on my att cell phone bill
What is the $20 charge on my bill that says access for iPhone w/visual voicemail ?
View ArticlePast due
will i be able to get my account back if i havent paid in. four months but if i pay the past duewill it return to normal? or not?
View ArticleData and talk usage unavailable
I received a text today that "international long distance" charges exceed $100 for one of our numbers. I have been trying to access our text, talk and data logs for the past two weeks and always get...
View ArticleSeparate billing account from spouse
AT&T has the most archaic system I have ever seen. I am in the process of getting a divorce and I cannot separate my phone billing from his without his consent! What the heck? My spouse has to...
View Articlenumbers on my bill never texted
My phone bill shows a number on a certain date that says I received a text and sent a text back, in which I never did. I have not sent a text to this number in 7 months, but recently showed up that I...
View ArticleBeen paying insurance on phone, but now can't use it due to where I live
I have always bought and paid insurance on my phones in case of damage. I have never damaged a phone or had to file a claim until now. My screen is cracked. I called tech support to file a claim and...
View ArticleActivation fee refund if cancelled withing 3 days
Hi,I went for the Mobile share plus service and installment plan. And so far I'm not getting 4G speeds (checked fast.com and speedtest). Will I get refund on the activation fee and service plan if I...
View ArticleATT charging for my second phone under BOGO deal.
I switched to ATT for the BOGO, the store told me I could purchase the 1st and the 2nd one would be free. ATT 9 months later is still charging me. Higher support promised me in Aug 2019 it would be...
View ArticleCant use checking account
I am trying to pay bill with checking account and it's not giving me option as I accidentally used wrong bank account for my last payment.. I am 9 months pregnant and on hospital bed rest and checking...
View ArticleFamily plan detailed billing
Hope I'm in the right place for this question. If I have a family plan and I cancel one of my lines... the text logs from the canceled line..will those end up showing up on my main line message logs?
View ArticleAT&T is scamming me by a phone I never own.
Hello,We made the upgrade to iPhone11 Pro on September 15th,2019 (my wife qualifies for a new phone upgrade) VIA att.com in AT&T store in Maryland. We were very excited can't wait to get the new...
View ArticleInternational charge which call we doesn’t make
$92 charge on our Jul bill. We call at&t the CS rep said your WhatsApp call get transfer when signal is weak. I contacted WhatsApp see their response below. ##- WhatsApp Support -##Hi,We’re sorry...
View ArticleFinal Bills
I decided to switch carriers from ATT, and I was told that my new carrier will pay off the remaining of my phone. But I need my final bill in order for that to work. How do I find it? Can I just...
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