I have been an ATandT customer since you bought Cingular. While the service in my area has not always been stellar, I have remained loyal to ATandT with the opinion that I was a valued customer. Now I am not so sure. I have been having tremendous troubles with my bill and it seems like such a hassle, compared to other companies.
Around January of this year I called in to get some changes made to my wireless plan. Around this time I was getting alerts for several messaging overages and minute overages. This was an annoying to say the least, as I had to make several calls and devoted several hours getting a plan that fit my need. In the end I had changed my plan to best suit my needs and thought I was on the right track. However I was sorely mistaken, when I wandered onto your website a couple of months ago and noted that there was a plan offered for around 90 dollars a month, that offered more to me than the plan I went with on January, which I pay 180 dollars a month for. I was shocked and thought there must me some kind of catch or error. Reluctantly I called in again, and after several calls, I was able to switch my plan to the 90 dollar plan. The manager I talked to was only able to pro-rate me for a few months, because "I was offered the 90 dollar plan, but chose otherwise.". Why would I chose to double my spending for less usage? I feel that based on my extensive calling in January, and the needs I expressed I should have received this plan in January. I felt better that I was pro-rated a few months, and that my bill was cut in half, something is better than nothing. Since I was only pro-rated a few months, my bill was actually credited 99 dollars. I was excited to log in to view my monthly bill expecting to still see a credit of about 9 dollars. Instead what I find is that my bill is actually around 250 dollars.
I am too frustrated with this problem to call yet again to get this straighten out. I am extremely unhappy and dissatisfied with ATandT at this moment. I feel that a resolution to the problem is in order. I cannot stress enough how frustrating this issue is, and if needed will look to simplify my wireless coverage elsewhere.
Sincerely,
Peter Traxler