What the *** customer service ATT is hosting! I called in for a simple request to ask for waiving my upgrade fee. I waited for more than 30 minutes to talk to a representative and then was informed that his/her department was not able to handle my request. I was then transferred to another department by the representative. I waited for another 5 minutes before talking to the second representative. I was once again informed his/her department wasn't able to handle the request and offer to transfer me back to the original customer service line!
ATT! if you simply do not want to waive the ridiculous upgrade fee for your loyal customer, please just let me kown. You do not have to create such a disturbing customer service experience to discourage me from calling.