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So far I've paid $650 for a refurbished phone
I am new at this so excuse me if I've posted incorrectly. I'm frustrated. I've been with ATT over 10 yrs. My Iphone 4S crashed and wouldn't charge so I went to my account online to check to see if I...
View ArticleBilling
I am very frustrated with the customer service help people. In February I got a new phone and after I got it saw a commercial on if you have four lines your plan will be $160 and 10 gigs of data. So I...
View Articlefee rates increase again
Bill shows the att fees increase a total of 3 dollars between. All my lines are in the middle of a contract last time I checked a contract should be a locked in rate they have robbed me by tapping...
View Article2nd line Contract fees added and 'waived' for my own phone?
My bill isnt due til the tenth, and i want to know if this is normal, makes me very nervous. I added a 2nd phone number to my 15-gig family share plan in May, with a phone i already had, not even...
View ArticleInability to manage data due to unknown downloads at night
We are getting night time downloads that att cannot verify where it comes from. All they can say is change your data program to take more data. My point is if we knew where it came from we could...
View ArticleAT&T does not know how to offer customer service.
I have tried to set my military discount since I opened AT&T. It's been three times I have been given the wrong information and it still hasn't been set. Today I went to check on my new balance and...
View ArticleBilled $600 for a phone returned late?
I am so upset I can hardly think... I had some problems with my Samsung Galaxy 4 Phone and after 3 calls was sent a replacement phone. I was supposed to get a battery along with the phone which wrong...
View ArticleDeceiving rate plans?
Hi, our family recently switched from our grandfathered unlimited data plans to the new 10 GB plan because it seemed so financially advantageous. I'm not sure if the way the pricing plan was explained...
View ArticleMy Phone Is Turned Off!
I paid my phone bill at 11 am and it still has not been reconnected. I also try to call and the automated service tells me that I need to make a payment, when I press 1 for express pay. . I have a...
View Article*Moved: Customer Service Rep quoted $160, I'm being charged $250/per month
Moved for better exposure
View ArticleNo one can resolve my issue---ongoing for 4 months.
Unbelievable. For 4 long months I have repeated over and over again to customer service representatives, to their supervisors, to the International Department the issue I have had with charges on my...
View ArticleNot a family company
my phone services have been suspended and have a sick child in another city that I need to have my phone for. I originally had payment arrangements to make a payment on 6/28/14 but I made the payment...
View ArticleNot a happy customer- unfair billing
I will never again choose AT&T nor would I ever recommend it to someone else. After seeing my cell phone bill continue to rise I decided to look for another company. When I called to cancel my...
View ArticleVacation Hold
I am going to be out of the country (7/22-9/14).I was wondering if we can put a vacation hold while we are gone for the month of August.
View ArticleBilling/Plan Change
I have spent the last three months on the phone trying to resolve billing issues, most likely over 4 to 5 hours. First it was my internet, it was right around memorial day weekend. Got that part...
View Articleauthorized user upgrade phone without acct holder permission
So I understood an authorized user can perform upgrade. But if this upgrade requires to run credit check on me (the acct holder), doesn't it need my permission at least? I divorced my husband and...
View ArticleNo one wants to help me just tell me to pay!!!
A couple weeks ago I had issues with my At&T go phone and I returned it to the warranty department. So all went well and I recieved a new device in the mail. About a week later I received an alert...
View ArticleLied to and changed plan when upgraded
I signed up for the Value Share program that was offered in March of this year which made my phone bill approx. $50 cheaper. I upgraded my phone by ordering and talking to a customer service rep. in...
View ArticleAT&T best practices aren't "best" for customer!
I bought a $90 plan so I could call/text when I was in Europe for two weeks. A month later I see on my bill I've been charged the "advance billing" of $90.00 plus the $84.00 for "actual billing."...
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