Hi, our family recently switched from our grandfathered unlimited data plans to the new 10 GB plan because it seemed so financially advantageous. I'm not sure if the way the pricing plan was explained was deceiving, but I looked over it several times before switching and the amount we are being billed is much more than expected.
My desire is to simply go back to our former plan and not have to deal with this confusing ordeal. Is this possible? I just attempted to speak with someone in customer service, but that was not helpful. Otherwise we will likely be terminating our plans. Thank you.
My desire is to simply go back to our former plan and not have to deal with this confusing ordeal. Is this possible? I just attempted to speak with someone in customer service, but that was not helpful. Otherwise we will likely be terminating our plans. Thank you.