I signed up for the Value Share program that was offered in March of this year which made my phone bill approx. $50 cheaper. I upgraded my phone by ordering and talking to a customer service rep. in May and when I talked to the customer service representative I specifically asked how it would affect my bill as I am unemployed and wanted to keep it low. I was told it would actuallymake my bill $5 cheaper a month. Sounded crazy to me but I said in that case let's do it. Last months bill was a bit higher but I didn't notice anything. My daughter upgraded her phone and I again asked how it would affect the bill, and agian I was told maybe a $5 diference and now my bill was $262 ($36 was an upgrade fee that I only knew was coming becasue it was on the previous bill for my phone, was never mentioned by the representatives either times when I was sold the phones) and I looked at the bill and noticed that the Discount for Mobile Share Value Savings is not longer on my phone nor on hers. When I called just a few minutes ago ai was told that was becasue we upgraded and didn't elect the "next?" program. I wasn't offered any other program, I liked the program I'm in but now my bill will be $50 a month more becasue the representativces that sole me and my daughter our phones never mentioned the "automatic" change in plans not to mention I never would have upgraded my phone or my daughters if I had known it was going to change my plan that much.
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