Billing issue
Good Morning, I am sending this in the hopes that I can have a situation with my bill rectified before I take my business to a competitor's network. My bill the past two months has been completely out...
View ArticlePayment Arrangment
I can't believe how rude AT&T can be. I chatted with AT&T twice not because rude or calling names. I was telling them I don't understand why I can't make payments arrangements on my account....
View ArticleWanting to cancel service.
Hello! I have been an AT&T customer for a very long time. I recently upgraded my phones, and called prior to upgrade about any hidden charges. I was told No. So, my husband and I upgraded, and are...
View ArticleFour Month Old Credit that Won't Be Applied
We have a credit sitting on our account of $271 sitting on our account since April. The credit is due to an AT&T CC person not putting the International calling feature back on after re-working the...
View Articleunlocking - conflicting IMEI nos
Hi,It is interesting to see how ATT comes up with reasons ( I love being a ATT customer and will continue to be!) I am with ATT for 3 years. Renewed the contract last year with a new phone. I am out of...
View Articlecustomer service
As a former att agent from years ago it amazes me reading some of these posts and listening to my friends talk people that call in. How about looking at your bill before calling in and screaming at the...
View ArticleAt you stink
3.5 hours with 2 agents this week to reconcile multiple inconsistencies and anomalies on bill. Neither called back and issue still not resolved. Is it att's policy to just wear out existing customers...
View ArticleATT mislead and employees lied about Mobile Share
Awhile back an employee told me if I switch to the Mobile Share plan (I had 3 IPhones) it would save me money each month. I checked it out and I did switch. That employee as well as others at a later...
View ArticleCustomer Service Nightmare
Please Help!!! My cell phone broke several months ago, I did not drop, I did not submerge it in water, it just stopped working. I brought the phone into an At&t store to see what my options...
View ArticleCustomer service nightmare
I had received a text message from ATT telling me to contact them to confirm my employment in order to continue my corporate discount. When I responded the rep told me the wage statement I had sent in...
View ArticleService & Billing Issues
I had been a happy AT&T customer for over 9 years until it started to fall apart 1.5 years ago when I switch to iPhone 5. I started to experience missed calls, dropped connection, messaging issues....
View ArticleUnbelievable Customer Service!!!!
I must say that after being wit a company for 10 years, it's a shame of what AT&T has come to! We started a family mobile share plan and had 2 phone upgrades. So of the 3 phone lines, 2 of them...
View Articlecustomer service billing issues
What happened to customer service at AT&T? I made two phone calls to customer service one before the end of the billing cycle and one after the billing cycle closed to apply international plans...
View ArticleBill due, not eligible for payment arrangments what do I do???
my att bill is due on the 12th and i cannot make the payment until the 15th will my service be shut off??? HELP!!!
View ArticleCan't get a hotspot with unlimited plan? [Edited to reflect topic]
My Gawd... Here's a company that has all the money in the world. I'm already paying over 100 bucks a month to hang on to my grandfathered infinite data plan. They just cannot handle that, but there's...
View ArticleConstant Billing calls after already Arranges
The billing department has been calling me once a day for the last 2 days and several times last week regarding my due payment on my account which I'm aware of and have made 2 seperate arrangements on...
View Article$95 for 5 days of service!!!!
I have been a LONG time AT&T customer and spend over $350 a month for AT&T services and was disgusted by the lack of respect I received today! My company took over my cell phone account and...
View ArticleHow to cancel account without being able to log in
Hi there, Around 4 years ago I thought I had cancelled my ATT service as I was no longer going to reside in the US, however I recently came to learn that it was not fully terminated. I have tried to...
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