What happened to customer service at AT&T?
I made two phone calls to customer service one before the end of the billing cycle and one after the billing cycle closed to apply international plans to one of my lines. The rep from the first call told me to wait until after the bill closed and not to worry they would look at the line and put the correct plans in place. On the second phone call the rep put the wrong plans on the wrong lines and never put data on one that needed it. I called customer service and they adjusted some of the problem but are insisting that they won't change anything related to data because it wasn't in the employees notes. Of course it wasn't in the notes - the employee got the whole thing wrong. But now AT&T keeps insisting that the notes of the employee are the only thing they will go by.
Is there anyway to get this resolved? I have been on hold most of the day and the customer service reps keep telling me that the same thing...we go by what the employee notes on the account.
This doesn't make any sense. The disputed amount is less than $75 but it is the principle of the matter. Why should I have to pay AT&T even one penny more when there is an AT&T employee error?
I am currently on hold with one rep for over an hour waiting for a supervisor. Do the reps do anything when they put me on hold?