I must say that after being wit a company for 10 years, it's a shame of what AT&T has come to! We started a family mobile share plan and had 2 phone upgrades. So of the 3 phone lines, 2 of them were used to upgrade to a newer version of the iPhone. When we went to the AT&T store we specifically asked before signing any papers to make sure the plan would stay the same and the prices would stay the same. The customer services rep assured us numerous times the only thing that will be different is a better phone, no added charges. Well come the next month, our bill was raised $50 because the $25/line discount we had before was and is now removed from our plan. No changes to minutes/data or anything. This is beyond frustrating as the company hires people who lie to get you I make a purchase. Had we know our bill would go up +$600/yr we would never, ever have upgraded our phones. That's not what was important. Trust and loyalty is what is important and ATT has helped in no way to fix this. Even talking with a Jessica Gomez supervisor she had absolutely no sympathy nor was she even polite when we spoke. This is disgusting! We even said that we wanted out of this contract and she said it would cost over $750 to break it!!!!!! I have never felt more betrayed by a company in my life. I hope no one else gets fooled by their awful ploy to buy their upgraded phones!!!!!!!! Sham on you AT&T. Or shame on myself for trusting a company for over 19 years. I can not wait to be out of this contract and signed with a better, more reliable phone company!
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