Horrible customer service
I made an agreement with a retention manager on a price of an upgraded phone which is 3 months short of the 2 year upgrade period. After calling back several days later to place the order, I am now...
View ArticleLong term customer unhappy
I upgraded my iPhone to the 5s. I was NEVER told that I would lose my mobile share discount by using the 2 year contract commitment rather than the Next installment rip off. I don't want to pay almost...
View ArticleForcing an ATT customer to pay charges internationally while on Airplane mode
I have been on a trip to China and I put my iPhone 5 onto airplane mode mainly to avoid fees. As I came back to the U.S., on my bill, it says that I have been charged $301. My usual payments that I pay...
View ArticleI am shocked and ANNOYED with this Company
Since June 24, 2014, I have tried countless times to confirm the delivery of a Samsung Galaxy smartphone that I returned to AT&T. I promptly returned the phone upon receipt, and every single time I...
View Article$40 Suspension fee!?
I had a payment plan set up with AT&T last month. Granted, I missed the day, but the VERY NEXT MORNING my phone was still working and I called and paid my bill. Today, I call because it says my...
View ArticleDistressed customer
I have not been with ATT very long. I actually just transferred service from TMOBILE. I had been with TMOBILE for about 10 years but then saw the special ATT had, $160.00/month with 10GB data so I...
View Articlerefund question
Hi, I'm a Marine living on NAS Pensacola, I have been spending $30 a month since February to get 3 GB of data on my PSVita that I haven't used since then, I was wondering if there was some way to get a...
View ArticleSuspended service
I recently had my one and only issue with AT&T. I've never had a issue everyone has always been helpful. Recently my IPhone broke and a app started downloading causing my data to triple in amount....
View ArticleATT&T did not uphold its promise.
Prior to leaving the states I called asking for assistance in ensuring all my roaming charges/international connections would be turned off. Unfortunately, the representatives in the store were unable...
View Articlesick of att pricing
I am tired of being surprised every month...somehow we rack up more and more data charges every month without any significant changes in usage on our side. I was getting usage racked up while I was...
View ArticleAT&T CUSTOMER LOYALTY
I am writing today as the service upgrade information provided to me during a recent transaction was misleading and incorrect. On 7/9/14 I added a new line of service for my son. I asked the...
View Articleeft woes
Ill keep it simple, i was a customer for about 2 years. 3 lines with at&t. It was starting to get expensive, then i was laid off. Had to leave at&t for a prepaid service. Dont have much...
View Articlewill be late on first bill....
I have a slight situation where I work at At&t in the customer service department and nobody can answer my question of what happens if I'm late on my first bill from att mobility. I had a family...
View ArticleHow can I contact local wireless store
I have been waiting days to hear back about a complaint from a representative in my local wireless store but no luck. Calls are going unanswered.There seems to be no voice mail or email options. Seems...
View ArticleReceived a Collection Bill on an account that I did not Open
Called AT&T today because they sent a collection bill on an account that was not mine. Appears it belongs to a family member who account is still active. Requested the bill be applied to the...
View Articleextra payment when contract expired
Dear AT&T I bought a phone and got on a gophone plan, where the payment was done automatically from my credit card. I cancelled my plan after 7 months and i called your costumer service, and they...
View ArticleData Charges
I see so many post about the extreme data charges. I thought I would just start fresh. I am so frustrated with AT&T. I don't even no what to do. I have been an AT&T customer for at least 10...
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