I had a payment plan set up with AT&T last month. Granted, I missed the day, but the VERY NEXT MORNING my phone was still working and I called and paid my bill. Today, I call because it says my bill is $50 more than what it should be. They said that since the plan was not met, EVEN THOUGH MY LINE WAS NEVER SUSPENDED, THUS NEVER NEEDING IT TO BE REACTIVATED, I would still have to pay it.
I've been a customer for & YEARS. You would think they would waive a fee they never should have charged in the first place for someone who has been with them so long. My family used to all have AT&T and slowly but surely we've all trickled out due to their poor business practices. I was the last one left.
You can be sure I'm telling everyone on the face of this Earth that I meet to never go with AT&T as their provider.