OVERAGES!
I am so frustrated and feel ripped off......Im an average 42 yr old woman that looks up restaurants information news blogs and has Instagram....... But I get FREE messages from AT&T adding 1GB for...
View ArticleAccount issue but not a complaint
I have been late on my phone bill a few months been making payment arrangements every month, so i called about a week ago and made another arrangement. I went into the store to see about getting a new...
View ArticleHard Data Limits for Customers
AT&T should institute a hard data limit for customer's that allows customer's to choose to turn on a limiter that stops the customer from going over the data tier that they pay for. AT&T...
View ArticleATT Customer Care
Here is the echat I had with AT&T Wireless this morning. Thank you for your patience! Your AT&T Representative will be with you shortly.Welcome! You are now chatting with 'Gually 'Gually : Hi...
View Articleorder has been canceled five times
Ok my order keeps getting canceled for no apparent reason. I call and they say they don't know why, place another order for me then it does the same thing! I've even been lied to on several occasions...
View ArticlePathetic customer service and bogus charges on my bill
To start off I have been an AT&T customer for more than 2 yrs and recently in MAY 2014 i lost my phone. I got a replacement phone in MAY since I had my insurance. I payed the $200 deducatable for...
View ArticleInsurance Charge not removed as promised 8 months ago.
We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and...
View ArticleTerrible customer service and a very upset customer
So I had a terrible terrible interaction with the customer service for my wireless plan today. They were no help at all so I asked to talk to another manager. She got on the phone and she was extremely...
View ArticleOutraged!!!!
I had an account that was in "pre" collections. As I called and paid and was told it WOULD NOT GO ON MY CREDIT IF I PAID, it did. Now Att will closed my case without even contacting me. Leaving me to...
View ArticleCustomer service help
I don't know if this is the right forum to share my customer service experience of lack thereof or not, but I certainly haven't gotten any help from anywhere else, so I don't really have anything to...
View ArticleMy Phone plan is confusing!
I want to understand my plan better. I am on a 2 year contract and got the lg g2 for 0 down. I am on the 2gb plan which is 80 dollars a month and i dont understand how it is being billed. When i see...
View Articlehow can i file a complaint...
and with who without it going through arbitration? it has to do with the change in my plan as i was stripped of my unlimited data. i don't want to know an 800 number or someone who just reads the paper...
View Articlecustomer service
August 19, 2014 AT&T Wireless AT&T[address removed] [address removed] To whom it may concern: The following is my...
View ArticleA request for discontinued service was not processed - money owed
I need to escalate a matter and prefer to avoid the arbitration process if possible. Please read below and advise how I can futher proceed. In January of 2013, I moved from my condo where I had a...
View ArticleCan I get what I paid for.
I purchased and Iphone5s and got the Ins. the phone broke and ATT sent me a iphone5 for replacement,,,and it was referbished, I just want what I paid for. Can anyone help.
View ArticleCUSTOMER SERVICE:NOUN: assistance&resources a company provides to people who...
I spent another day dealing with the billing issues on my account and I am fed up. I switched to your service in April and have had to sort out the billing issues on my account every month since then,...
View ArticleCollections Issue
I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never...
View ArticleDoes AT&T really value me as the catch phrase states?
Because AT&T took over my previous wireless providers I have been grandfathered in and am considered a 16 year customer. I have a billing dispute right now and I'm getting the runaround. I was...
View ArticleSuspend cell
I am currently out of the country for 2 years and need to suspend my cell phone. It is to expensive to call and cancel. Is there a way to do it online? ThanksVal
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