I woke up to this....
I received an email from Tom *** this morning about att and all the wonderful new improvements. I realize it's an automated email but it infuriated me.They do not care about how their reps treat people...
View ArticleI keep getting over charged!
Today I recived an email stating that an extra 300mb of data was added to my account because I went over my data limit. This isn't the first time. Last night I was using data to check some stuff...
View ArticleUpgrade fees for long term customers?
This was the first time since i have been a customer with AT&T that i have been disgusted with my service. I have been a customer since 2000. I just upgraded my phone b/c my original iphone 5 that...
View ArticleBilling Issues
I need one person that can answer questions and resolve problems that relate to multiple services. The wireless people can't tell me why their charges were billed under a home phone account. The home...
View Articlenot supposed to have suspended service.
I called last week to set up a payment arrangement and had to reschedule it since I get paid tonight at midnight. I got in contact with ATT via Facebook and then through email. They said that I could...
View ArticleDEPOSITS, FRAUD
I called AT&T on Wednesday to inquire about transferring my services from Verizon. I was told by the sales rep that I was qualified for no deposit on my 1st line, but that my 2nd line would...
View ArticleBilling
Last month I had a very high bill. When I called in the Financial Dept. told me to figure out what I could pay and then call back in, that they would work with me. I have been a customer since 2004....
View Articlei have never been soooo upset with at&t
August 22, 2014 At& t Headquarters175 E Houston StSan Antonio, Tx 78205-2233ATT AT&T Customer CareI am writing to you regarding my account [Edited for privacy.]. I have been a customer with...
View ArticleQuestion in regards to a payment arrangement
I'd like to know if my service will continue to to stay on I was to make the payment this afternoon but didn't make it in time so I'm asking if I can pay it tomorrow call in payment like I always do or...
View ArticleNew charges
I just upgraded my phone to the iPhone 5S using the billing system for the new phone and not a 2 year contract I understood that this would not change my plan amount per month. When I got my new bill I...
View ArticleLong Time Customer NOT HAPPY
The wireless billing has always been confusing. I resorted to paying as same amount each month. My service was cut off when my teenage downloaded something which cause a charge for Data going over...
View ArticleCommending an employee
Thank you for the opportunity to recognize an employee with a heart. A tremendous thank you to Andre Irvin. He remained on the phone with me and helped me like no other representative from a company...
View ArticleData shenanigans and deception
We have been customers of AT&T Wireless since 2004. Three of the five lines are unlimited data. We kept paying the fee for unlimited data thinking that our data use would go up over the years and...
View ArticleI am just about fed up!
I tell ya what. Like AT&T doesn't make enough money already. I started with this company about 3 or 4 months ago. I knew that my bill would be expensive, but I was and I am willing to pay it on...
View ArticleCharged for Canceled Services?
Being charged still from auto pay and your account has been closed? Let me help you...I spent over 5 hours on the phone with CS on 3 different occasions. I canceled my account in June and paid all fees...
View ArticleData Usage After Billing Change
I recently changed my billing cycle, and now my WiFi HotSpot says I have 0 days left with 12.03 GB used, but online it says I have 3 days left with 2.8 GB used. How can I update the WiFi HotSpot so it...
View ArticleGetting charged 3 months after canceled!
I canceled back on June 6th and paid all cancelation fees up front on that day. I was then charged almost $400 in the past two months while not even having service through AT&T. They took money out...
View Articlefile a complaint
How do I file a complaint with ATT.i have had an issue where my son and daughter upgraded their phones and we're removed from being able to receive the mobile share discount.apparently were put on new...
View ArticleFeeling like I was just forcibly violated by AT&T
I have never felt so taken advantage of by a phone company , my trouble all started when my husband lost his job and we were unable to pay our june bill of $267.00 for 3 lines . then we are hit with...
View ArticleRequested a copy of my contract
So after 2 hours on chat with two reps and a manager i requested a copy of my contract that was signed with at&t , the manager told me that all i could get was a summary and the date that teh...
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