I received an email from Tom *** this morning about att and all the wonderful new improvements. I realize it's an automated email but it infuriated me.
They do not care about how their reps treat people or the circumstances that their customers face.
This is my reply which I'm 2008786544 percent sure went to a spam folder.
"This account is not active at this time and probably will not be ever again. In October my mother, the account holder, suffered a stroke and have not been able to return to work since then. I only work part time and have been paying this bill. Each time I call there is an issue which takes no less than a week of talking to 10 different people to resolve.
The last time I called 7/21/14. I was treated so badly by your rep I was in tears. That was the final straw for us. The rep told me I wasn't doing my best to pay the bill and hadn't made a "decent" payment in months. I explained that my mom can no longer work due to health issues and we live in two separate states so we need to be able to communicate with each other and also that I have a 13 yr old sister we need to be able to check on. Your rep told me she didn't care that my mom was sick and that we ran up the bill we need to pay it. When my I asked her if this was you calling trying to take care of business on behalf of your sick mother would you want someone to speak to you or treat you like you're doing right now? She told me don't bring her mother into this and if she apologizes can I move on.
All I was calling for was to try to get an extension because honestly the phone bill at times is higher than my part time pay check.
I called back later that same day after gaining my composure and spoke with a rep named Gerald... He assured me the call from earlier was being reviewed and he was going to speak to someone in another department and have service restored due to the rudeness of previous rep. When Gerald transferred me over... magically, the rep said he had not spoken to her even after he put me on hold for 7 mins to do so and after I spoke with his manager about how nice he was.
This happens to me whenever I call in for anything. I am always placed on long holds and transferred to several people within a course of conversation. Some times I have been on the phone almost the whole day while traveling to and being in an att store at the same time.
I have decided to save my money each week, the little I have after bills. I will pay off this bill sometime at the beginning of Sept and then I will switch to a different phone company. I have had my line on my mom's account for almost 2 yrs and it has been the worst experience of my life. I dread speaking to att and they have made me feel less than on more than one occasion. No one should feel bad or be in tears when trying to pay someone their hard earned money....
Everyone no matter what deserves respect and your company has treated me, my mother and her health situation with the utmost lack of respect.
Regards,
Regina [Edited for privacy.]
Sent from Yahoo Mail on Android"
I guarantee no one cares.
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I woke up to this....
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