Suspended service after payment arrangment was made!!!
We recently had fraud on our bank accounts and as a result a coupe payments got returned since we changed banks. Called ATT last week on 8/20/14 and spoke to a woman that said we could setup a late...
View ArticleSalesman lied to us
I feel I have been violated too. We were upgrading our son's phone. Got him iphone 5s. The salesman said it was 98 dollars for the upgrade. That is what was charged on our charge card. Come to...
View ArticleDO NOT Sign up for AT&T Next - It's a Scam
I stopped into my local AT&T store about three months ago to inquire about my options to active a phone short-term, as I was fairly certain that within 90-120 days I was going to be able to go onto...
View ArticleWhich one is better for complaining about ATT: arbitration?
In a conversation with AT&T on December 26, 2013, I asked them if I could change my plan to a cheaper and better one. They said no. Then I told them that I wanted to get out of my contract and pay...
View ArticleAT&T not doing what they promised filed a complaint with the FCC and bbb
I ordered a phone 8-22-2014 and was told it would be delivered today.The customer service rep failed to order the phone.Forget going to the AT&T store because they will not honor the deal they...
View Articlemobile share
Why did they add another data services to my plan thought it was called mobile share?why do I have to pay for to different data plans one 300 mb other 1g it mobile share supposed to share data thought...
View ArticleClik here to view.
Customer care took 2+ hours to finally accept error in mail
Really frustrated with the way AT&T calculated bill and customer care first tried to justify wrong bill. Then not clearly ready to accept mistake in bill. After some time went for new ways of...
View ArticleJumping Through Hoops
Our account number has changed because our home phone and cell phones are no longer on one bill. I paid the bill to the old account number and when I called I was told you had no proof of payment. I...
View Articlecustomer service and managers
Tired of my bill being different every month and customer service rep keep placing credits on my account that I'm not aware of speaking to a manager isn't no better cause they just try to rush you off...
View ArticleFed up with helpful ATT employees who give me "great" advice on what plans to...
I have been an AT&T customer since 1980. That apparently will come to an end as soon as my plan lets me. I cringe when an employee at the store helps me with some new plan that will save me lots...
View ArticleCharged 20 cents a minute instead of 10
I have a gophone plan. My iphone will show that a call lasted 35 seconds meaning I should only have to pay 10 cents, however when I log onto my account I see that I apparently talked for just over a...
View ArticleWhy don't ATT customer care representatives notate accounts properly.
I have theory and I love anomolies. The theory is as follows. ATT employees do not notate the account in order that ATT does not have to honor what is said to its clients. A user must request to have...
View Articleiphone 5 data overages
I contacted customer service tonight for help with a data overage notice I received - almost 3 g of data in 3 weeks- I have never even got close to my limit of 2 g in the past. I noticed that most of...
View Articleunhappy customer
Called At&t to arrange a payment arrangement with automatic bank withdrawal. Was granted payments on the 22nd and 5th. My bank account number was taken at that time. I realized on the morning of...
View ArticleAn iPhone order was lost today.
I feel the urge the completely vent the whole story of what happened more openly, as I'm so overly frustrated with the situation. Yesterday I tried to get one of my lines upgraded using the NEXT plan,...
View Article