In a conversation with AT&T on December 26, 2013, I asked them if I could change my plan to a cheaper and better one. They said no. Then I told them that I wanted to get out of my contract and pay the early termination fee so that I can have a plan with an alternative company because it would be cheaper for me to pay the fee than keeping my current plan. Upon my request for early termination, they agreed to change my plan and promised to apply a $15 credit toward my account each month so that the total price I would be paying monthly would be similar to the plan I asked to be moved to. But without any notification, ATT stopped applying the credit in July 2014. They told me that the credit expired in July but would not provide any further explanation. ATT thus violated the mutual agreement. This is not the first time I have problems with ATT’s business practices. When I renewed the contract in July 2013, I was promised that they would unlock my new phone so that I could use it on my international travels. Their website states also that customers in good standing can have their phones unlocked 60 days after renewing the contract. However, as soon as I signed the contract, they refused to unlock the phone. When I threatened to break the contract, they immediately provided me with the unlock code. I should not have to fight with them about the promises they make.
So, with this kind of problem, what is best? Arbitration? I do not intend to continue with ATT after the resolution of the problem.
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