I upgraded my iPhone to the 5s. I was NEVER told that I would lose my mobile share discount by using the 2 year contract commitment rather than the Next installment rip off. I don't want to pay almost $800 for a phone!
Why do they penalize me for agreeing to a commitment?
I was never told of a choice anyway. I only find out as I just mreceived my new bill. Of course the 14 day return is over.
My other complaint is that when I shanged to a mobile share paln I was told I had to go to the 10GB shared data. (This was months ago) I find out today that I can have as little as I want. We don't use 4GB a month, why have I been paying for 10. I wasn't told!
If I could, I'd switch carriers now.
I've been a customer since the 90's.
Very unhappy. I used to be happy.