Cost of my plan dropped, charges on my bill did not
I could not find a place to provide this feedback via email on the website so I'll try posting it here and see what happens. My wife and I recently went into an AT&T store to inquire about...
View ArticleMary Ellen - #1 att customer service rep
Today I called as there was an issue with my bill and my imessaging. I was lucky enough to come in contact with someone by the name of Mary Ellen but I would call her an angel sent from above.Mary...
View ArticleRates increase for upgrade to IPhone 6
I've been with AT&T for 16 years now and I have upgraded my phone every 2 years using their subsidy program 2 year contract for discounted phone. Well I went to upgrade to the iPhone 6 and...
View ArticlePremier Site Errors when Upgrading
I've been trying since the iPhone has went up for Pre-order and has became availiable to get onto Premier to make my order. I get an error every single time so had to break down and go into my local...
View ArticleI was intentionally misinformed to sign up for another 2 year contract
I really would love some help. I have already spent nealry 3 hours on the phone getting no where. Last month I called into to see about cancelling/transferring my service and instead the rep had me...
View ArticleSwitch back to At&t
I was wondering if you guys buy out contracts or something of that nature. I have been a At&t customer for over 20+ years now, and my kids where wanting to switch to verizon as they said "Oh...
View ArticleTired of AT&T's deceptive agents and their lies! I just want out after more...
I just am so very tired of having to call AT&T every month to fight against the excess charges that I get for rate plan changes that I never have agreed to, data plan changes that I never make, and...
View ArticleProblem with billing
I went out and got a phone through ATT at walmart and had problems with them lieing to me about my service. Long story short I took the phone back and just went up to the corp store and got two phones...
View ArticleiPhone Trade In Credit?
Finally received my iPhone 6 a few days ago, and wanted to take advantage of the trade in promotion AT&T has going on. I have an iPhone 5S and my girlfriend has an iPhone 4S, both in immaculate...
View ArticleTerrible Customer Service plus Extra Charges
I have been ATT customer for 6 years. Last month, I called ATT to discuss my bill and data plan options. We have family plan, so the rep recommended 10 GB for additional $10. I got my bill, and...
View ArticleATT RETENTION DID NOT KEEP THEIR WORDS
I did my att NEXT upgrade for 4 of my lines, one agent from retention promised me that she would credit me 100 dollars each line to recoup my early termination fee incured for one of my lines. She...
View ArticleBilling Due Date
How can ATT just suddenly decide to change a billing date??? I live on a close budgit. I am a salaried employee that gets paid twice a month, 15th and last day of the month. A 4 day shift in the...
View ArticlePromotion card nightmare
Wow. I wasted an hour of my life today getting a RUDE run around with this card. It wasn't until my 3rd phone call to ATT and a very kind and professional representative took the time to research the...
View ArticleATT Navigator
Good Afternoon,I am a straighttalk phone user on the (BYOP program) and I ordered the prepaid samsung galaxy 5 which is on the ATT networks last week. As I was browsing through all the apps I opened...
View ArticleWHY is data streaming at three hour intervals on Iphone 4s?????? AT&T offers...
Good luck screaming to AT&T. I have been doing do for three days. Recently upgraded a 4s iphone to system 7.1.2. Now data is streaming every day at three hour intervals. AT&T usage looks like...
View ArticleAT&T Should fully disclose total projected plan cost upon contract signage.
I believe that plan rules, rates and discounts have become complicated enough, to warrant a "full disclosure" clause which will clearly articulate what are the "MINIMUM EXPECTED COSTS" going to be for...
View ArticleFeel very deceived
We had completed our 2 year contract with AT&T. After the hype, I decided to upgrade both my wife's and my phone to the new iPhone 6 on our existing account. We were given the option to upgrade by...
View ArticleNo appreciation for a decade of loyalty.
It would seem that gone are the days when AT&t would give loyal customers a thank you for sticking with them all these years. Now we have the At&t next plan that seems great, but requires no...
View ArticlePOOR BILLING CUSTOMER SERVICE
It would seem that most good, decent citizens have the same problem whenever they deal with large corporate customer service- whether that is the phone company, TV service, Internet, or even the...
View Articlefurious with AT&T want OUT of unified billing!!!!!!
As a previous long time of customer of AT&T I felt confident when I got married last year the best decision was to simply do a name change on my new wife's AT&T already long time existing...
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