I can't get no satisfaction!
Recently I had a run-in with the AT&T customer service representative several of them not just one and a supervisor. So I signed up on this blog so I can speak my peace. I tried several community...
View ArticleWill I still get charged a late fee?
I've been paying my bill little by little, but it's late. I will be able to pay the rest of it this week, but I'm afraid I might get a huge late fee.I've never been late on any bill before, but I've...
View ArticleContact Email
Is there an email address that I can use to get in touch with AT&T Wireless billing support? I have a few questions/ gripes and I really don't have the time to wait on hold, plus I would rather...
View ArticleBait & Switch Family Share plan
I switched to the new family share plan with the 10G data & unlimited voice & text . Upgraded to a new phone (but not through their new NEXT whatever) and now I am paying MORE than I was prior...
View ArticleIssue with combined billing and Phone Unlock
Hi, I am on AT&T Next installement plan and trying to get my phone unlocked. I submitted an unlocking request but it got rejected because I have to pay off AT&T Next installement plan before...
View ArticleTransfer BIlling Responsibility
Quick question. Are there any restrictions to Transferring Billing responsibilty to an ATT employee that recieves a discount.My girlfriend used to work for the Company but no longer does...She has...
View ArticleCustomer Service
I just spoke with a customer service person named Megan. The very best service ever!
View ArticleYou will be losing a customer
I paid my phone bill on 9/19/2014 using the smart phone app - checked my bank account Monday (9/22)and my account was overdrawn ... Somehow the app paid not only this months bill but next months as...
View ArticleAt&t Is Willing to Lose 10 Year Customer
Where do I even begin? We have been with AT&T for 10 years and have been grandfathered in with the unlimited data plan. A representative had convinced my husband and I to lose our unlimited data...
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Awaiting Credit
My husband had an IPhone 4s and he broke it, he wasn't too impressed with the Iphone she he bought a Samsung Galaxy Note 3 off his friend (we were unaware there were problems with it…) When we call...
View ArticleNot Sure What Else To Do
I took over my company's ATT Wireless Account and have attempted to clean it up. The issues I am having are basically really simple. I have a number of suspended lines of service that are constantly...
View ArticleBAD Customer Service Feedback
I am fuming because I had to spend time talking to three different representatives about an issue that should've been resolved in the first place. I recently signed up for an international data roaming...
View ArticleNot happy long-time customer with AT&T; False Advertising
I bit the bullet and knew I had to surrender my reliable iPhone 4 that was in mint condition to AT&T because Apple is not offering IOS support so it would be a matter of time when it became...
View ArticleHidden EXPENSIVE charges with upgrade eligibility
We've been with AT&T for many years and currently have 4 phones on the 10g/month plan.Three weeks ago (before the Iphone 6 intorduction), WalMart was selling the 5C for .99 so we bought one which...
View ArticlePhone cut off after pymt argmt made
On fri I got a text asking if I wanted to make a pymt arrangement for oct. I responded with the # for yes. My phone is now cutoff. What should I do? I do not have a landline to even call and get this...
View ArticleTerrible Customer Service at AT&T
First, understand that I am a long time AT&T customer for wireless and have never had billing issues. Several months back I visited the local AT&T store and needed to cancel one line and they...
View Articleexcellent above and beyond customer service
Wilson Peters has shown exempliary customer service he was able to help me with choosing the correct plan and when I tried to complete the transaction by myself and it was rejected he was more than...
View ArticleGetting billed for text to another Iphone
I thought Iphone to Iphone was not charged as text messages.
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