Returned phone within time allowed, AT&T will not credit my account
I purchased an upgrade phone. The phone did not work so i took it to the local AT&T store within 2 days and they agreed. They told me they would have to chage me $35 if i were to return it at the...
View ArticleBill Dispute
I am highly annoyed at the fact that I reported my SIM card stolen on June 4th to 611 after being robbed while on vocation. Now looking on my bill I'm seeing a charge of 368.74 and they are insisting...
View Articlesuspended phone service
Hey, so I am not able to pay my bill because I am in the midst of getting my job setup, are there any exceptions on how to get an extension on my payment period and if not how long after the due date...
View ArticleShame on AT&T for their poor customer service
Well I have been a customer with AT&T for over a year using their UVERSE service. I decided to move my residance over a month ago and I logged into the site to do a simple change of address and...
View ArticleTaxes/surcharges
How does ATT calculate taxes/surcharges? can someone or ATT provide the formulas used to calculate them? I understand the rates are set and varied by the state and federal goverment periodically....
View ArticleBuyer Beware!!!
I think all current and potential customers should be prepared for the way you'll likely be treated. Never pay a bill late, stay a customer for decades, then cancel your service. THEY DO NOT GIVE...
View ArticleBUYER BEWARE
My son "upgraded" his phone at the end of his 2 year contract at Best Buy. Best Buy assured me there would be no additional charges for changing out the phone and in exchange for the reduced cost of...
View ArticleCredit card blocked by AT&T accidentally
I mistakenly blocked a charge from a merchant not realizing the merchant was AT&T...I got the merchant unblocked through my credit card company but keep getting the run around from at& t reps...
View ArticleBilling Problem
I went to the ATT store last week to add a phone line to my current service. I was told I could not bc I had not paid a Uverse Internet bill (long story, posted previously) that had already gone to...
View ArticleDouble fees, anyone?
I'm new to ATT, came from Verizon after 15 years, so super crazy billing is new to me. We just got our first bill; I understand all of the charges except for the unbelievable, outrageous surcharges,...
View ArticlePaying Bill after Service Cancelled
I need to pay my bill, but I can't pay it all at once... Need to set up a payment plan for overdue bill.Another party was paying my bill, didn't tell me they had stopped for five months, now I'm left...
View Articlemy wireless plan
I signed up a new phone on my plan half way thru the month of July got a free phone and my bill went from 155 for that month to almost $400 how does this happen they credit me $70 for July and $50 for...
View ArticleBilling errors, possible fraud
AT&T rep setup two new I5s's and when asked how much I owed, reply was "don't worry about it" more than three times. Nothing was signed and when I got a bill for equipment, I went to local manager...
View Articlecancel account/service
Hello My wife opened this account on July 19th or 17th. Yesterday she was in a really bad car accident. Now she is on life support and they're not expecting her to make it through the weekend. I am...
View ArticleWhy Am I getting Outlandish GPRS Charges??
I just got a message on my phone, stating that I had been charged $56.35! I looked it up in my account history, and it said it was GPRS charges. What in the workd is that, and $56.35> That's...
View Articlepaying for service you don't get
This is the worst experience with any company. I have had service with ATT since August 2013. Since our service began we get multiple dropped calls everyday. Our phones won't call out half tje time....
View ArticlePLEASE HELP me with my outrageous billing issue
Someone that can actually fix my billing issue without passing the buck needs to contact me. 2 months of bills showing I owe $3,200 is not good!
View ArticleBilling issues
Being a customer to AT&T I have continue to have issue after issue. I left T-Mobile (customer for 10 years) because of the great things I've heard about AT&T. It has been a nightmare. The...
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