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paying for service you don't get

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This is the worst experience with any company. I have had service with ATT since August 2013. Since our service began we get multiple dropped calls everyday. Our phones won't call out half tje time. When people call our phones we don'talways recieve the call but we will get the text and voice messages. I have used the warranty service center 3 times all for 1 phone the first time because the settings would not open the second phone after a few months the battery would not charge the third phone would not get service most places since the moment we recieved it and it would call 911 on its own so we sent it straight back then they tell me it had a crack in it and want me to pay 430.00 for the phone. I get crappy service and the explanation I get is a tower is down really for a year. I pay my bill on time every month for the worst service I have ever had and now they want me to pay for a phone that was brokem when they sent it to me. I am ready to just cancel my service with ATT and swit vv h providers.

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