Bill Dispute
I am highly annoyed at the fact that I reported my SIM card stolen on June 4th to 611 after being robbed while on vocation. Now looking on my bill I'm seeing a charge of 368.74 and they are insisting...
View ArticleHUGE DISAPPOINTMENT WITH CUSTOMER SERVICE!
I HAVE BEEN WITH AT&T FOR A VERY LONG TIME AND HAD THE WORST EXPERIENCE EVER TODAY. I AM CURRENTLY AWAY FROM HOME ALL ALONE AND MY PHONE HAD STOPPED WORKING TODAY. I TRIED CALLING 611 AND THE...
View ArticleHorrible PhoneCustomer Service
I was lied too when I first opened my account up two months ago. I asked for the best and cheapest plan. I work full time and go to school full time, having a cell phone is my only luxury. When I find...
View ArticleTelesales CPE Chargebacks
Hello, I had recieved a replacement phone from a 3rd party insurance company back in april, then the following month when i checked my bill, i saw that there was a Telesales CPE Chargebacks for...
View ArticleLeaving AT&T after 10 years
I've been a loyal customer to AT&T for going on 10 years, but I don't think that this will happen. I had a promise to pay for 07/20 and with all the issues going on in my life, disability, losing...
View ArticleCustomer Service
I would like to know who I can write, email or whatever to get this hotspot taken off of my account, w/out penalty. I have been told that I would have to pay a $138 early termanation charge. I was...
View ArticleAT&T screwed us over....
Ok. So this is kinda a long story, but this is the short version: my husband and I signed up for service April 9, 2014. We were offered the next plan and the customer service lady helped us figure out...
View ArticlePlan rate went up unexpectantly!,,
I just found out that my discount on my phones was cancelled for 3 phones we upgraded. The phones were ordered online through a military website! On my phone receipt it stated that the rate plan was to...
View ArticleLied to then tossed aside by AT&T customer services
I have been a customer with multiple lines and services with AT&T for about 5 years and until recently I have had a relatively okay experience with the customer service I have never experienced...
View ArticleThe Worst Billing Experience-Unprofessional- Big Regret for leaving Verizon
First of all, she starts the chat with HEY. i should have known I was wasting my time.This is How the chat went. Thank you for your patience! Your AT&T Representative will be with you...
View ArticleDissapointed in Att
I'm currently deployed and decided not to cancel nor suspend my line just because I didnt want to deal with the hazzle of it, and because we have two lines and my wife back in the states still uses it....
View ArticleMisrepresentation from ATT rep
Decided to go with another carrier after I have used ATT for 6 years. On July 16, 2014, I called ATT and spoke to a representative and I asked whether I needed to cancel on or before the final day of...
View ArticleWorst experience ever! Getting ready to take our $320 a month wireless bill...
Today has been THE WORST experience I've ever had with a company. My wife and I have been with at&t for nearly 9 years as wireless customers. We have 5 Iphone lines as my wife and I have iphones...
View ArticleLove the woman I spoke to
I had an issue and she saw me through it with actual care as a human being, with sympathy, she was a blessing to my husband and I during our financial issues. Bless her, he name is Latrice. I wanted to...
View ArticleFed up with AT&T
I already get crappy service through at&t but where I live at it's the cheapest. I work hard for my money and I added 45.00 dollars to my account to add the monthly plan to my account and it went...
View Articleirritated
Had a serious family emergency. Called to ask if I could set up a later payment. The lady said there was nothing she could do. It just seemed like she was cold hearted. It's only because I'm a new...
View ArticleFrustrated with new billing cycle
I recently modified my plan to try to save some money by converting to a share data plan. My biggest frustration is I paid my old bill on 7/16 and the new bill is due on 8/6. This totally sucks and it...
View ArticleStephanie the manager has 0 people skills
I was asking for some credit with my bill because we did not use them at all. This Stephanie, manager from KY, couldn't give us any credit at all. This all began when I was informed that the unused...
View ArticleCan I RECEIVE calls / texts from a cell phone in Canada?
So I live in the United States, have a domestic plan with no international add-ons. I have a friend in Canada with a cell hpone based in Canada. I just want to be sure that I am able to receive phone...
View ArticleMoved: Is it possible to pay for 4G using your prepaid account balance?
Moved for better exposure
View Article