Ok. So this is kinda a long story, but this is the short version: my husband and I signed up for service April 9, 2014. We were offered the next plan and the customer service lady helped us figure out that (according to what she told us) it would be cheaper for us to buy our phones outright instead of making monthly payments. So when she asked "are we good to go?"I asked asked her "so our monthly bill will be $80 for our service and $10 for insurance on my phone, correct?". And she said yes.
So... We signed on the dotted line.<br><br>About 3 weeks later, we got our bill. It was out of control high. Like $400! So we called customer service and they brought it down to about $115. We paid it, expecting to have a $90 bill the next month, but It never went down to what they said. We are each paying $40.00 on top of our service package so that we can use the phones WE ALREADY BOUGHT!!!!!! Our monthly bill is $137.68.
When I brought this up to them after receiving my first bill, they basically said tough luck, you only had 14 days to cancel. But we didn't even get out bill until after the 14 days were up.
Now we can't afford the money bill and our only way to cancel is to pay the termination fees. And if we cant pay the monthly bill, how are we supposed to afford the ETF?!? I am in college and so we can't afford this much, which is why we went with AT&T -- cause they guaranteed us $80/mo.
I'm sharing my story cause I have a lot of friends who AT&T screwed too by not being upfront and honest...
DON'T SIGN ON WITH ATT!!!!!
So... We signed on the dotted line.<br><br>About 3 weeks later, we got our bill. It was out of control high. Like $400! So we called customer service and they brought it down to about $115. We paid it, expecting to have a $90 bill the next month, but It never went down to what they said. We are each paying $40.00 on top of our service package so that we can use the phones WE ALREADY BOUGHT!!!!!! Our monthly bill is $137.68.
When I brought this up to them after receiving my first bill, they basically said tough luck, you only had 14 days to cancel. But we didn't even get out bill until after the 14 days were up.
Now we can't afford the money bill and our only way to cancel is to pay the termination fees. And if we cant pay the monthly bill, how are we supposed to afford the ETF?!? I am in college and so we can't afford this much, which is why we went with AT&T -- cause they guaranteed us $80/mo.
I'm sharing my story cause I have a lot of friends who AT&T screwed too by not being upfront and honest...
DON'T SIGN ON WITH ATT!!!!!