I just found out that my discount on my phones was cancelled for 3 phones we upgraded. The phones were ordered online through a military website! On my phone receipt it stated that the rate plan was to stay the same, which means to me, that nothing changes. Come to find out, that wasn't the case, I have been talking to a number of "reps" who just say "they" told you when you upgraded the phones! Which no one did.
I inquired about be grandfathered back into my plan, but they said AT&T want people off the contracts, which is why the plan went up $25 per line x 3 lines! I was expecting the bill to be $170 for the shared 10 G plan, which it was for 1 month, the next bill was $443.40! Now it is $268 a month, which I am supposedly locked into! This is not a way to keep customers! I am waiting on a call, finally called back and was told my case was closed! Where do I go now? More than frustrated! This is not the American way!
I inquired about be grandfathered back into my plan, but they said AT&T want people off the contracts, which is why the plan went up $25 per line x 3 lines! I was expecting the bill to be $170 for the shared 10 G plan, which it was for 1 month, the next bill was $443.40! Now it is $268 a month, which I am supposedly locked into! This is not a way to keep customers! I am waiting on a call, finally called back and was told my case was closed! Where do I go now? More than frustrated! This is not the American way!