I HAVE BEEN WITH AT&T FOR A VERY LONG TIME AND HAD THE WORST EXPERIENCE EVER TODAY. I AM CURRENTLY AWAY FROM HOME ALL ALONE AND MY PHONE HAD STOPPED WORKING TODAY. I TRIED CALLING 611 AND THE AUTOMATED SERVICE KEPT TELLING ME MY PHONE HAD BEEN SUSPENDED AND WOULD NOT LET ME TALK TO A REPRESENTATIVE UNLESS I HAD ANOTHER "WORKING" PHONE. OF COURSE I WAS PANICKING BECAUSE MY PHONE WAS NOT WORKING AND I COULD NOT GET TO A PHONE. I ENDED UP DRIVING TO THE CLOSEST AT&T STORE. FOUND OUT MY BILL HAS BEEN 2 MONTHS LATE. I NEVER RECEIVED A LETTER, TEXT, PHONE CALL, OR AN E-MAIL ABOUT THIS. I HAVE AN AUTOMATIC PAYMENT SET UP SO I DID NOT EVEN WORRY. I CALLED CUSTOMER SERVICE AT THE AT&T STORE AND I WAS COMPLAINING ABOUT HOW THEY DID NOT NOTIFY ME AND THE ONLY THING THE CUSTOMER SERVICE REP KEPT IMPLYING WAS THAT THEY "DID" NOTIFY US SO PLEASE MAKE A PAYMENT IF YOU WANT YOUR SERVICE TO COME BACK.
MAKING THE PAYMENT WAS NOT AN ISSUE BUT AT LEAST IF A CUSTOMER WAS UPSET WITH THE FACT THAT THEY WERE NEVER NOTIFIED ABOUT THE PAYMENT THAT DID NOT GO THROUGH AND WAS DEFINETELY NOT NOTIFIED ABOUT HAVING SUSPENSION ON THE ACCOUNT.. I BELIEVE THAT IT IS MORE IMPORTANT TO CALM DOWN THE CUSTOMER INSTEAD OF TRYING TO GET THE PAYMENT OUT OF THEM WHEN THEY ARE ALREADY IN PANIC MODE.
SO DISAPPOINTING. I KEPT TELLING THE REP THAT I NEVER RECEIVED A TEXT AND THE REP KEPT IMPLYING THAT THEY DID. WHICH MADE ME SEEM LIKE A LIAR. WHAT PERSON WOULD NOT PAY FOR CELL PHONE BILL KNOWING THE BILL DID NOT GO THROUGH AND THAT THERE WILL BE A POSSIBLE SUSPENSION ON THE ACCOUNT?
IN THE END, I MADE THE PAYMENT BUT ENDED THE CALL VERY FURIOUS AND UNSATISFIED. I MADE SURE THE REP HAD MY PHONE NUMBER E-MAIL AND ADDRESS SO THAT IN THE FUTURE I WILL RECEIVE UPDATES.. THE REP SAID THEY ONLY SAID OUT TEXT MESSAGES (WHICH I NEVER RECEIVED FOR THE 2 MONTHS THAT MY PAYMENT DID NOT GO THROUGH AND EVEN NOT KNOWING MY ACCOUNT WAS SUSPENDED)