I was asking for some credit with my bill because we did not use them at all. This Stephanie, manager from KY, couldn't give us any credit at all. This all began when I was informed that the unused portion of my international plan will be credited back, all I have to do is call att when I get back from overseas. So I called back to have them credit it back but this Stephanie was very adamant about not giving me a credit. She told me I was misinformed and that I have to pay the full amount which is obviously NOT my fault but the customer rep I spoke with who signed me up for the international plan. Since this Stephanie, so called manager, could not help me, she transferred me over to Shelly another manager and Shelley was able to give me some credits to my bill.
I don't understand why another manager can give me credits while this cold hearted Stephanie from KY, cannot do it? I've been with att for a very long time and situations like this, they should give considerations to clients ESP when they are paying their bills on time. I hope this complaint will go to the complaints committee so this will be dealt accordingly .
I don't understand why another manager can give me credits while this cold hearted Stephanie from KY, cannot do it? I've been with att for a very long time and situations like this, they should give considerations to clients ESP when they are paying their bills on time. I hope this complaint will go to the complaints committee so this will be dealt accordingly .