Administrative Fee..?.
Notice this month we are being charged 61 cents per line for an administrative fee. Come on AT&T done you have enough of our money ???
View ArticleShould've known better!
In May I purchased a smartphone at an AT&T store. After years with AT&T as my phone and internet service provider, I should have known to expect billing problems. The salesperson at the store...
View ArticleThank you ATT for a stressful Friday
Here I am, enjoying a Friday evening. Thank you ATT for "mobilizing my world"and not letting me sit on my lazy behind. I and my wife had been with ATT pre-paid service for last 1 year. Last Saturday...
View ArticleDisappointed Loyal Customer
First of all, I'm not angry, and this post shouldn't be read in that way. When changing my plan a few months back, I looked at the new unlimited talk/text plans offered on the website, and after...
View ArticleWireless billing problems with UVerse Installation
About a month ago we switched to UVerse. Unfortunately, we were not told that a consequence is that the wireless bill becomes unbundled from the rest of the home/Internet service as it goes to UVerse....
View ArticleUnfairly charged for replacement phone. AT&T is playing games.
There was a simple problem with my phone. An earpiece wouldn't stay in....simple, right? There was a warranty and insurance on it. After searching for an AT&T repair center and the unskilled...
View Articleneed the contact number or a email address to the customer complaint line for...
Moved for better exposure
View Article*Moved: need the contact number or a email address to the customer complaint...
Moved for better exposure
View ArticleIt charges me twice for the same package
I was trying to pay for my monthy payment but it charges me twice for one monthy package
View ArticleWhat is the problem with customer service agents?
I've had a recurrent problem with customer service people hanging up on me, failing to call me back and outright lying to me. In the beginning of June 2014 I went into an AT&T store to upgrade my...
View ArticleChanging Plans Madness
I am writing for the community and to received a response from corporate. In a nutshell, everytime, I change my plan, something unforseen occurs. Back in December I was given incorrect information...
View ArticleAtt pulled bait and switch
Two months ago I went to an AT&T store to upgrade my phones. All I wanted was to upgrade my phones not my plan. The person that helped explained it would be cheaper to go on one of the group plans...
View ArticleSwitch to T-Mobile? I'm not sure AT&T cares...
I had an interesting exchange with someone from AT&T a few weeks ago... I explained my circumstances (as I will explain below) and what was his response? "Sorry to see you go." No attempt to...
View ArticleMystery upgrade fee and the AT&T runaround!
I am writing today to express my disappointment with hidden fees and AT&T Mobility. I initially called the AT&T wireless service on June 27th regarding an unknown charge ($72) on my account.On...
View ArticlePaperless billing scam.
I lost my phone a couple of days ago and contacted AT&T to cancel service while I order a new phone. Then I started getting "thank-you's" for signing up for paperless billing. Went to online chat...
View ArticleAT&T took an authorzed pmt of $735 out of my acct after I canceled my EFT.
I did not agree with the line cancelation fee I was being charged with At&t wireless.I called and requested that my eft for this month only be canceled, then asked to speak to a manager in regards...
View ArticleCustomer service is horrible
Horrible customer service! How many times do I have to be transferred to get the right department? They are so quick to transfer and not trying to resolve my problem. Very dissatisfied. I have been on...
View ArticleKUDOS TO PORTIA
Just to extend my thanks to Portia agent from FL, very professional and excellent customer service, when above and beyond. [edited for privacy]
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