I did not agree with the line cancelation fee I was being charged with At&t wireless.
I called and requested that my eft for this month only be canceled, then asked to speak to a manager in regards to waiving my line cancelation fee or at least set a payment plan up for the amount. I spoke to 5 customer service reps and spent 1hr & 5 min on the phone and was hung up on.........2 days later the full amount for the line cancelation plus my regular phone bill were taken from my account AFTER I requested that my eft be canceled. I went into the store and spoke to a manager after calling customer service and being put on hold for 35min . The manager at the store said he could see in the notes that my EFT should have been canceled. He called customer care for me from the store and they claim to have no way to refund the money to my account at all. Every phone rep I spoke to that I spoke to put me on hold for long periods of time, then just transferred me to someone else.
*i assume the person in the cubicle beside them* I never actually spoke to am manager on the phone.
AT&T took unauthorized funds from my account and no one at AT&T seems to be willing to do anything about this.
I've been a loyal customer for over 6 years and have been late exactly 3 times.
I'm disgusted with AT&T and will be canceling the rest of my lines including the lines I have at my business because of this situation.