Horrible Customer Service - Complaint
I have been with AT&T for years and have always complimented and said the main reason I stay with them is because of the great customer service. NOT ANYMORE. I had to make payment arrangments for...
View Article"What we have here is a failure to communicate" AT&T's New Motto!
"What we have here is a failure to communicate" should be AT&T's new motto! In May of this year an emergency arose that I had to get a replacement phone for one of my lines. That particular phone...
View ArticleFraudulently Charged by AT&T Billing
Towards the end of last billing cycle, I knew I was coming close to my 1GB of data limit. So on the night of the end of my billing cycle, with 3 hours until the next billing cycle began, with 24...
View ArticleBilling Issues - wrong biling
Hi ATT, My ATT account#[Edited for privacy.] My bill with Jun,2014 has wrong billing, which says the past payment due carried though I have paid them on time. Also, I cancelled ATT service on 1st...
View Articletransfer of plan responsibility
In order to receive my husbands military discount we had to transfer the plan out of my name to his. That was a nightmare all in itself and now the fun begins. All information from our plan (in my...
View ArticleCharged twice for the same plan
I've had my phone for two months. I have automatic payments set up, and a few days before I have to pay I get a text from 7535 saying "Your rate plan will renew on [date]. There must be enough balance...
View ArticleCalling a Manager's attention!
I just got off the phone with Latoya W. from the cancellation department and as upset as I am with not getting my issue resolved, I am even MORE upset with the manner and attitude Latoya showed me....
View Articleneed receipt sent to email
How do i have an receipt on something I bought in store e-mailed to me?
View Articlesmart limits overage charge
My son went over his data so I added the $4.99 Smartlimits to his phone to keep him from going over....Not once has it worked since I added it. So every single month I have to call and have them remove...
View ArticleCalling Managers attention | Fraudulent activity by ATT
Dear Manager, I have been facing problems with really high bills - leading to a bill shock every month since the time I joined ATT !For example, this month, I have to pay 96$ towards my bill, when the...
View ArticleAT&T Customer Service Problems
First of all, I've never had my service disconnected and it's sucky and pretty embarassing, especially when it's cancelled on your birthday. I'm generally late paying my bill but AT&T has been...
View ArticleI need to complain ..... Cant catch a break after 5 or more years of loyalty
Dear At&t, I feel I need to express all my feelings to you.. I have been a loyal customer for a while…ever since you bought out Unicel….causing my $15 or $30 dollar plan to be no...
View ArticleHow to deal with AT&T billing procedures
HELPwe had exactly the same experience as Corfox who posted his AT&T Collection Agency problem in February.On 03/05/14 the AT&T agent ID JM6237 sent out January invoice to dispute (invoice...
View ArticleDishonest
Very disappointed with AT&T we have been a customer for some years now. We transferred to the new family plan 140.00 unlimited phone/text 10GB so we can get my daughter a phone. When I changed the...
View ArticleDissatisfied Customer
The billing for AT&T is so messed up. My bill cycle is from 5/24-6/23. I changed for the 4GB plan $110 a month I changed my plan on 6/2...So I am charged an additional $28 for making that change......
View ArticleProblems With AT&T Next & Customer Account Upgrades
Ok, so I will take you back to where this all started. My fiance just got a new phone a few months ago and we were looking into lowering our monthly bill as I was laid off from my job. This is where...
View ArticleDon't take responsability
I set up a payment arrangement with AT&T about my cell phone bill. They were suppose to deduct $75.00 from my account on the 15th and again on the 31st, but they did not. So my services were...
View ArticlePenalty for giving you more business
I recently purchased a new IPhone and renewed my 2 year contract. And for this offer to give AT&T more business I was assessed a $40 penalty as a processing fee. How is this justified? Is not...
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