Billing
To whom it may concern, I had recently been getting charges of 15$ for going over data shared plan. While in Florida, I went into an ATT store and upgraded for increased data from 10 to 15 - no extra...
View ArticleFraud
I needed to get a new phone for me and a phone for my son. That would have brought our account up to 3 lines. Unbeknownst to us the salesman added a 4th line and put a tablet device in the bag with the...
View ArticleOnline Data Reporting Mismatch with Downloaded Data (CM20151026_108098659)
I got a message telling me I was nearing the end of my data plan for the month, went online to find out which phone was causing it, then downloaded the Excel copy of the data report. When I added all...
View ArticleCannot even fathom what is going on!!!!
I don't have an account with you. I purchased a phone September 19th and returned it September 24, your continuing to bill me and screwing around with my credit and I will be compensated for this. It...
View ArticleReally?
How do I get a person to listen and correct the fraud that was done. Clearly Direct tv and AT&T don't work together. Won't even talk to each other and I was lied to! I want to find the biggest...
View ArticleHow can I freeze my account
I'm currently overseas I haven't been using my phone but still being charged for the service I was wondering how I can freeze my account till I get back to the states.
View ArticleEXTREMELY frustrated - Pending charge on cancelled order
We are new customers, and are already having another frustrating issue with ordering an additional line. However, this is the most recent and upsetting. Placed an order for a third line, but phone...
View ArticleUnpaid phone, canceled phone service, sent to collection
I lost my job and I haven't been able to pay my phone bill. I was sent to collection and I tried to log in my account to pay some of the bill but it's not letting me. What can I do? And is my bill...
View ArticleMultiple discounts?
I work two jobs (two different companies) and both offer employee discounts with AT&T. Am I able to apply both discounts?
View ArticleWhy hurt a small business, then refuse to work with the company you hurt?
I have a small business that is still to little to run with the big boys, but I'm still open for business at least not if AT&T has their way. When I chose AT&T for my business needs it was...
View ArticleBill cycle change
Dear ATT, just because decided to change my billing cycle after eight years of service, doesn't mean that I can go to my employer and request to be paid earlier. I have been paying my bill for 8 years...
View ArticleI cannot see my current bill
The app only shows me the amount to pay but I cannot open the bill. As current bill it shows me always the Bill of last month. And I won't pay for something with out a bill!
View ArticleCustomer Service
I have spent several hours on the phone or through chat on the internet to resolve a situation. I have not been able to get the problem resolved. I have asked several times who to contact. The...
View ArticleATT never cancelled my 3rd line
I was a client with ATT since 2007, paid my bill on time and had 3 lines. The 3rd line had to switch to Verizon over a year ago because she couldnt get signal in her house. I kept the line open since...
View ArticleUnbundling - why is it so easy to bundle but impossible to reverse?
URGENT – ACTION IMMEDIATELY REQUESTEDOctober 28, 2015 The ***** family has had wireless service with ATT for over 20 years. Dale ***** has been the primary account holder for Acct # *****, George...
View ArticleUnified Billing Nightware
My combine account number is #*** and original phone plan is #*** with phone numbers *** Our issue is Nov.18 to Dec. 17 cycle and go-on. On Oct. 16, when we changed the bill responsibility from...
View ArticleWorst company and customer service in the U-verse !!!
AT&T, hands down the most inept business model on the[Inappropriate content removed] planet. The countless hours of wasted time with representatives, your labor cost, and totally incompetence. The...
View ArticleMoney credited to my account
They was So post to be money credited to r r account today and I was checking to make sure they credited all of if?? Someone was so post to call my girlfriend at 304-688-4788 today and no one did so I...
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