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Unified Billing Nightware

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My combine account number is #*** and original phone plan is #*** with phone numbers *** Our issue is Nov.18 to Dec. 17 cycle and go-on.
 
On Oct. 16, when we changed the  bill responsibility from husband to wife, we talked to Robert with the promise that there is no the phone bill and contract change.  I have not seen any correction to go back my original phone plan #*** yet. Please double check and let me know the correction as soon as you make. Thank you for your help. ( Case number ***)  Line *** isfamilytalk nation 450 with rollover $36 because I have a national account discount $4 CR (item 7)line *** familytalk nation 450 with rollover $9.99 a month, not $39.99)
 
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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