AT&T, hands down the most inept business model on the
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planet. The countless hours of wasted time with representatives, your labor cost, and totally incompetence. The resolution to my issues has ultimately always ended in being hung-up on by first line representatives, their supervisors, and being transferred into oblivion.
Perhaps AT&T could retain some employees and supervisors just long enough, to be proficient at their jobs, give them the tools to be successful in resolving actual customer issues? If you provided them a platform to of true customer service to build-on. Instead hiring and attrition turnover-rate is so astronomically, outrageously high, no decent human wants to work for company that expects it employees to be the brunt, whipping-post, for an endless stream of angry, upset, stressed-out, customers whom simply want to go to your office and berate you for your ineffective and in ability to solve a single issue in a single phone call. AT&T you can kiss off!