Changing plan charge?
I've only had service with AT&T for a month, two weeks after I got started I realized we needed more data, so I went from 3 gigs to 30... It's $100 more monthly and I get a $90 charge just to...
View ArticleWhy at&t charge $10 for an extra MB of data and don't roll over the extra...
Ok, so you use all your data and an extra MB is added at $10 charge. But, for that 1 MB that you paid for you only use part of it but at&t didn't roll over the data you didn't use neither charge...
View ArticleExtra data paid and not rolled over.
Ok, so you use all your data and an extra MB is added at $10 charge. But, for that 1 MB that you paid for you only use part of it but at&t didn't roll over the data you didn't use neither charge...
View ArticleBilling Errors
When I received my final bill recently, I had to review past payments to AT&T which prompted 2 calls to customer service on 1/29. I inquired of two separate payments the first of which was applied...
View ArticleIntentionally deceiving the customer with hidden fees?
I went to see if my phone can be fixed at the at&t store locally. Unfortunately, it could not. I paid 70. for a gophone that only last a couple months! I needed a phone so I bought another. At...
View ArticleSwitching to Sprint
Due to a supervisor not wanting to help me with my bill and being rude, I will be making a switch!! My current bill and everyother bill in the past has been 200+ monthly....my phone was suspended for...
View ArticleBilling
I have wasted more than 4 hours of my time and had many customer service representatives and so called supervisors waste my time. I was being over charged for my account because of mistakes made when...
View ArticleVideo usage charged to the Data Plan while on WiFi since the roller over data...
I noticed 3.17GB of video data charged to my plan since the rollover data, while on WiFi only and data is disabled on my device. I called Customer Care and they said they see it as valid data charges...
View ArticleBeing charged on cancelation when I didn't cancel?
Hi, Why am being charged more for a cancelation (which I explicitly didn't ask for) than the remainer of the contract? C.K.
View ArticleWhy is my bill higher than typical months?
CRYSTAL's Mobile - ****My cell phone has been increasingly high the past two months.I haven't made any changes other than a rep said we can increase to 15 on our internet from 10 for no extra cost. But...
View ArticleBill Enquiry
I had disconnected my Wireless connection on Dec 29 and my billing starts 24 of every month. So, Decemebr billing cycle included Data plan and voice plan for Dec 24 - Jan 23. Ideally both the amounts...
View ArticleHow is ATT Next better?
I'm quite confused about how AT&T NEXT is better for my case. To clarify, I am NOT on this new mobile share data plan. I am on a traditional plan as follows: Line 1 : Iphone 5s/Unlimited Data...
View ArticleATT CHARGED ME FOR A PHONE I RETURNED...
HELLO,( PLEASE SOMEONE HELP ME)I WAS A AT&T CUSTOMER WITH HOME SERVICES FOR OVER 6 YEARS. SO AROUND JUNE 2014 I DECIDED TO START CELLUAR SERVICES WITH AT&T. I WENT ONLINE AND ORDERED A SAMSUNG...
View ArticleI need to switch billing name, that's all.....
Hello. I have been to 2 stores and no one can understand what I am asking. I simply want to switch the bill payer. The account is under my name and I want to switch it to be under my son's name. We...
View Articlepoor customer service
I've been a long-standing customer of AT&T, but couldn't be more frustrated with the poor service I've received lately. My son's iPhone was stolen while traveling internationally. We reported it to...
View ArticleIncorrect billing
I learned today that AT&T has overcharged my family plan for 6-months. The customer service rep (after she stopped laughing at me) offered me $70 for the past month only. I asked to speak to a...
View ArticleUnhappy Customer. ATT unwilling to undo a wrong line being ported to another...
I have been with ATT since cell phones looked like bricks! Since that time, I have never canceled my service on any of my phones. A few weeks ago, I ran across a group on facebook of parents with...
View ArticleStolen phones.....still getting charged
I must say I have been a customer for some time and why I stayed is beyond me. I reported 2 phones stolen immediately and I am still being charged for the phones (they have insurance) and the contract...
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