HELLO,( PLEASE SOMEONE HELP ME)
I WAS A AT&T CUSTOMER WITH HOME SERVICES FOR OVER 6 YEARS. SO AROUND JUNE 2014 I DECIDED TO START CELLUAR SERVICES WITH AT&T. I WENT ONLINE AND ORDERED A SAMSUNG GALAXY S4 ACTIVE WENT THROUGH ALL THE STEPS (ANYWAYS LONG STORY SHORT) AFTER 3 TRIES AND GETTING ERROR CODES, I CALLED IN AND TALKED TO A REP. THEY AGAIN PULLED MY CREDIT(3RD TIME) SAID I WAS APPROVED FOR UP TO 3 LINES. I WANTED THE S4 ACTIVE THEY DIDN'T HAVE ONE SO THE REP TALKED ME INTO AN LG OPTIMUS PRO G. I REC. THE PHONE A WEEK LATER DIDN'T LIKE THE PHONE. SO MY WIFE CALLED IN TALKED TO A REP SHE SAID NO PROBLEM WE COULD SWAP OUT. SHE FOUND A S4 ACTIVE BUT IT REQUIRED 49.99 DOWN AND WHEN MY WIFE TOLD ME THAT I SAID JUST CANCEL THE SERVICE BECAUSE IT'S BEEN A HEADACHE SINCE I STARTED IT. THE ATT REP SAID NO NO NO PLEASE DON'T! SHE TALKED TO HER BOSS AND THEY WAVED THE FEE. I THANKED THEM THEY SENT THE PHONE WITH A RETURN LABEL IN THE BOX. WE REC. IT A WEEK LATER LOVED THE S4 ACTIVE AND WE RETURNED THE LG PHONE AS INSTRUCTED AN EVEN PAID EXTRA TO GET SIGNATURE CONFORMATION (AS INSTRUCTED BY THE AT&T REP BECAUSE SHE SAID THEY LOOSE PHONES ALL THE TIME). SO A MONTH OR SO WENT BY WE NEVER THOUGHT NO MORE ABOUT IT THEN ALL OF A SUDDEN I AM GOING OVER MY CELL BILL AND SEE A CHARGE FOR AROUND 400.00 I FREAKED! FROM THIS POINT ON IT'S BEEN A NIGHTMARE. MY WIFE HAS TALKED TO SEVERAL DIFFERENT REPS. WE HAD MISPLACED THE RECEIPT WITH THE TRACKING# BECAUSE I THOUGHT THEY HAD IT. SO I ASKED AND THEY AGREED I WOULD NOT PAY MY BILL TILL THEY INVESTIGATED THIS AND "TRIED TO FIND" THE PHONE IN THEIR WAREHOUSE.IN THE MEANTIME WE TALKED TO SEVERAL DIFFERENT REPS IN MANY DIFFERENT DEPARTMENTS. THEN ALL OF A SUDDEN MY CELL SERVICE WAS TERMINATED AND I WAS CHARGED FOR THE "LOST PHONE" AND FOR BREAKING THE CONTRACTING IT WAS SEVERAL HUNDRED DOLLARS. IT WAS REPORTED TO MY CREDIT BUREAU (ANOTHER NIGHTMARE). THEN YESTERDAY I CAME ACROSS THE RECEIPT WITH THE TRACKING # (THANK GOD) I CAME IN LOOKED UP THE TRACKING # TO FIND OUT THAT THEY SIGNED FOR IT TWO DAYS AFTER I MAILED IT. SO AT&T HAD THE PHONE THE WHOLE TIME. NOW I AM AT A CROSSROAD AND DON'T KNOW WHAT TO DO. DO I GET AN ATTORNEY INVOLVED FIRST BECAUSE I NO LONGER TRUST TO HAVE MY BEST INTEREST AT HEART. PLEASE HELP SOMEONE? INFORM ME ON A ROUTE TO TAKE AND WHAT I SHOULD EXPECT FROM AT&T TO MAKE THIS RIGHT. I THANK YOU ALL FOR LISTENING AND GOD BLESS ...WILLIAM
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