I've been a long-standing customer of AT&T, but couldn't be more frustrated with the poor service I've received lately. My son's iPhone was stolen while traveling internationally. We reported it to AT&T promptly, and service was discontinued. Then, for the next 4 months, we were charged over $2000 for calls/data that occurred after the reported incident. Each month, I would have to invest hours walking AT&T reps through what happened in order to have the charges reversed. This last month, after walking them through a $1489 correction to my bill, I asked what the correct balaance due was. I paid the amount given, only to be surprised a month later with a higher balance due and a late charge applied, despite paying the amount I was told.
When I asked the rep and her manager whether standing behind what an AT&T rep told a customer was important, they skirted the question and just said that the latest amounts were correct. It's no surprise that AT&T ranks at the very bottom of customer satisfaction surveys.