I must say I have been a customer for some time and why I stayed is beyond me. I reported 2 phones stolen immediately and I am still being charged for the phones (they have insurance) and the contract fee for stolen phones. I did a live chat and the person never explained I would still be charged fees on the phones even if I wasn't replacing them. I was told my my plan would be $75 a month that is it. Today I get a bill for $927!!! I went onto live chat and got insulted by the person I was chating with that if I had my car stolen I would still be responsible, the phone is no different! Of course I flipped from there. Stolen phones, insane bill and then insults on top of it!! I want out of this company so bad! I have never had such a negative experience with a cell phone carrier before. I am thinking the Go Phone plan was much better! I keep being told that after I pay the insane amount on my bill, my phone bill will only be $65 plus tax. Great, but I don't have the money for any canceled lines and phones I dont have or want. I am so upset with this experience, I think when my contract is over so am I with AT&T
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