Device limits on the Next program
Let me just state how incredibly frustrated I am that consumer accounts are limited to only four lines on the next program. Because at&t chooses to enforce a device limit as opposed to a credit...
View ArticleText from 121.010.0002 appeared on my bill. What is this
I saw my daughter text messages on my bill and just saw this 121.010.0002. What is this and is this a cause for concern?
View ArticleExtremely Frustrated Customer! (regarding Next device)
I received my NEXT device from Apple 3 months ago. To this day I have not paid AT&T a penny for my device. When I go into my account it is showing my NEXT device as pending. I called/chatted many...
View ArticleMoving from AT&T prepay to AT&T postpay
I went yesterday to an AT&T store to switch my prepay account to a postpay account (with my own phone).The representative (and his manager), told me that since my SSN has the closure “Valid for...
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Unbelievably Bad Customer Support
I recently had to call ATT for a mistake they admitted was made on my bill and caused my phones to disconnect. Even though they admitted it, no one there was willing to help and reconnect my phones. I...
View ArticleBeing totally mislead by Att Representives
I'm very upset with ATT, I've been a customer since 1997. The past year I've been very sick and now on oxygen full time. I use my cell for resell business. I've made arrangements since I've been out of...
View ArticleFalse Information- Bad Business
I canceled my account on Dec.22. My bill cycle was Dec. 18-Jan 17. My account was debited Jan. 10 for the entire cycle. I spoke with a representative that claimed my bill should be adjusted and a check...
View ArticleLost phone deductible
Does anyone know if I lose my phone does the deductible have to be paid upfront or will they just put it on my bill?
View ArticleAT&T wrongly sent me to collection!
I am beyond infuriated with this problem and will be turning to the office of the Attorney General to file a consumer complaint. For the past 4 months, I've been calling AT&T to try to resolve this...
View ArticleHow do we stop AT&T sales from lying -- FCC?
Two the three I told I was getting a smart phone from AT&T has stories similar to mine. First, the website is so confusing you need to chat or call. I explained we were Sprint customers with two...
View ArticleMobile share plans
I recently added my daughter to my plan and she also has a smart phone. When I look at my bill I can't find her line. Then I looked at the left side and noticed "Plan 1" and "Plan 2" Why isn't she on...
View ArticleHELP!
I just added a line to my plan using att next and in my bank statement, there's 5- $1 charges and 2 charges of the same amount(taxes from adding line). Should I be concerned or are these "holds" until...
View ArticleUnlimited data throttling question
I am tired of my speed getting throttled so much at the end of my billing cycle. We have three phones on our account and one of them uses a lot of data because of my business. The others don't and we...
View ArticleCan I make payment arrangements if bill is past due?
Can I make payment arrangements if bill is past due? [Subject edited for better exposure]
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$200 in bill credits promo - buy a new smartphone with AT&T Next
I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the...
View ArticleHow can I lodge a formal complaint against a store?
I've had nothing but trouble with a particular corporate store in my town. I got a phone on the next plan, was sick with morning sickness physical throwing up for 8 weeks every day 3-4 times a day,...
View ArticleExtremely disappointed in customer service
I saw a discrepancy in bill and went to the AT&T Bay Street Emeryville store on 5691 Bay Street, Emeryville, CA 94608 on December 24, 2014. They acknowledge the issue with the bill and promised to...
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ATT Cheated my family!!!
I am really disappointed in AT&T's customer service nowadays. Have been a longtime customer for a while, but a series of mishaps have me really rethinking my decision to stay... I really miss the...
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