I am beyond infuriated with this problem and will be turning to the office of the Attorney General to file a consumer complaint.
For the past 4 months, I've been calling AT&T to try to resolve this issue. Each time, I am on the phone for up to two hours and am transferred to multiple people, and have to explain the issue from the beginning with each new representative.
My landline account at our old address was to have been cancelled when we moved and signed up for Uverse at the new address. AT&T never cancelled the landline service, and continued to bill me. When I realized the error, I called and they said it would be taken care of, retroactive to the date we moved.
However, I continued to receive past due bills from AT&T. I called to verify that the error was being corrected and talked to multiple representatives that said it was taken care of (again).
Then I started receiving collection notices.
Each time I would receive a new bill or a collection notice, I would call AT&T to discuss. I have called FIVE times over the past four months and have confirmation numbers and representative ID numbers to reference my calls. There are also (allegedly) notes about the error in my account.
Supposedly, the error was officially corrected the last time I called in December, but I never received any written confirmation or a final statement (with a $0 balance) from AT&T and lo and behold, I got another collection notice in the mail today.
This is incredibly frustrating, and I plan to seek legal action before my credit is damaged by these false collection attempts.
We were going to sign up for AT&T wireless in addition to our Uverse package, but I am so frustrated by this experience that I am researching other companies for all of our TV, phone and internet services.