My plan was changed with my knowledge! Now I pay more and get less service.
I was looking over my bill and noticed out of my four lines I have on my family plan one of them was not receiving my State discount. It was changed from the “Unlimited” plan to 3gb and now costs $5.00...
View ArticleIf I upgrade and renew?
I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way...
View ArticleMobile share
Wow the price war is heating up,. I see Verizon has dropped the price for 10 and 15 g plans. 1) Will ATT do the same (they woudl have to so they remain competitive) if so when? 2) Will it be for new...
View ArticleBilling during service suspension
Ok like many other people I have had some hard times the past year and ended up with my service shut off most of last month. I got the money together and payed what was past due and figured I would...
View ArticleDisappointed with Customer Service and suspended lines
I've been an AT&T customer for years and had positive experiences with customer service until recently..... I have two suspended lines on my contract due to my husband leaving and the other line...
View ArticleMy plan was changed without my knowledge! Now I pay more and get less service.
I was looking over my bill and noticed out of my four lines I have on my family plan one of them was not receiving my State discount. It was changed from the “Unlimited” plan to 3gb and now costs $5.00...
View ArticleIPhone 6 Robbery
Have to say over the years that AT&T has done better at customer service, but this iPhone 6 mess sets us back a decade. Frustration has led me to this as only outlet as the poor customer service...
View ArticleProblem unlocking my HTC one
I cancelled my service and want my in-contract HTC one M7 to be unlocked. But I am being told that I will have to wait for my billing cycle to end which, to my badluck, is 25 days from today. This is...
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AT&T Hidden Fees and Blatant Lies
After over 10 years with AT&T, I will be switching carriers because of the egregious lies and poor customer service associated with a recent "free upgrade". I have been receiving mailings for...
View ArticleI am juggled between ATT and Premier ATT for a wrong bill of $849.99 on my...
I ordered the Iphone 6 Plus 64 GB and recieved the same. Since it was very feeble for my taste, I returned the phone within the 15 days period. I called the customer support and they sent me a Return...
View ArticleNice to a customer only when getting a commission
I’ve never posted something online to complain about a product or a service in my life, but today I decided to. I got my first bill and there were some fees I didn’t understand. So I made an...
View ArticleATT charged me $922 for my free upgrade to iphone 6
Be careful, read the fine print and don't get taken. Absolutely criminal what you guys have done. Sign up for a 2 year plan and commit to ATT and see your bill go up $25 a month on a free upgrade.
View ArticleAT&T provides incorrect plan/upgrade info
I called back in September when the iPhone 6 pre order dates went live. The representative explained that by going to the next program vs renewing for another two years would be a much better route and...
View Articleswitch to Prepaid to Post paid connection
Hey there... I recently order iphone with post paid connection and i already have ATT prepared connection. I want to continue the same prepaid number as postpaid. how i can do that? my 2nd question is,...
View ArticleNOTHING BUT LIES
I have been fighting with At&t since last Thursday. I have had 2 different managers put notes on my account and when i call back the notes are invisible to the other agents and they act like i am...
View ArticleLate payments/customer service
I've had problems w/ fraud only work part-time. Explained that Id just send my payments via money order because there isn't a store near me. Money order hasn't arrived yet so I called att and ask the...
View ArticleI Love the Mobile Share Plan Deal!!
I got my plan changed on the day they started the dead! I was paying $116 for the 450min talk, m2m text and 3gb data plan. Got it changed to the 6gb data mobile share plan! I am also on the ATT next...
View ArticleOutrageous overage charges and no customer service help!!!!!
I have been with AT&T for a little over 2 years now. I've never gone over my data until the last few months. When I first noticed I was going over i went into a AT&T location and they...
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