I have been with AT&T for a little over 2 years now. I've never gone over my data until the last few months. When I first noticed I was going over i went into a AT&T location and they showed me that my average usage suggested I should up my data. I said OK no problem. Then a month later I got hit again with going over AGAIN. Just enough to add an additional 1GB (which of course was $15.) So i go online and change my plan yet again. (NOT to mention I got hit with a pro rate fee in AT&T's favor just for trying to stop the data overage. Then the next month I got hit 4 times with additional 1GB's. Last month I got hit 10 times at $15.00 a pop. The crazy part was I got 4 of the texts informing me of 4 additions in one day. NOW IM AGITATED BEYOND BELIEF. I go into yet another location to figure out how is this even possible. They tell me they are charged from the day before... Still didn't make sense to me. I call 611 at this point. They go over my bill and inform me I've gone over 10 GBs and that's why my bill is now doubled and there was NOTHING they could do to fix my bill. They proceed to tell me about the latest and greatest promotion of double the data for the same price. My bill right now before any changes has been $215.00 for 2 lines. Yet they told me the rate was $150.00. Yet AGAIN I changed my plan. I've tried every angle possible to fix this horrible problem!!!! I am a loyal customer and this has just made me want to leave AT&T all together!!! Nothing but a rip off!!!! And I will not stand to be robbed blindly anymore!!!!!!
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