I've been an AT&T customer for years and had positive experiences with customer service until recently..... I have two suspended lines on my contract due to my husband leaving and the other line was his daughter's. I was told initially, that I could pay a reduced rate of $20 per line until the contract ran out. Now I am told it is only for 6 months. When I got my bill in September, it was higher than when all three lines were active. They would not back my bill down to a more affordable plan. I cannot get a refund and I feel this is unfair business practices. Customer service has given me no assistance due to calling them about half dozen times on this issue.....
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