I was looking over my bill and noticed out of my four lines I have on my family plan one of them was not receiving my State discount. It was changed from the “Unlimited” plan to 3gb and now costs $5.00 more per month.
After an hour on the phone and three phone calls later I was told that my plan was changed when I added the Hot Spot up-grade for one week. (Needed it for a short work trip) Now I pay $5.00 per month MORE and LOST my UNLIMITED access down to 3GB access!
I spoke with a supervisor “Bryan” and explained to him had I know this I would not have changed obviously and he told me that DUE TO CUSTOMER SERVICE AND NOT KEEPING CUSTOMERS ON THE PHONE TOO LONG THEY DO NOT ALWAYS EXPLIN THE DETAILS! Further said I could have gone on line to get this informtion insinuating it was not their responsibility to expain the ramifications for adding services or making changes! He further said there was nothing he or anyone else at AT&T would do to correct it! I could talk to all the supervisors they have and that was that! EXTREMELY NASTY PERSON! It was a recorded line so this will be easy to verify and will be now or at some point!
I feel this was done with out my knowledge and with malice on the part of AT&T! This was obviously done with the sole intent to raise my rates and deprive one of your oldest customers of the privilege of unlimited access!
I would like to be contacted and have this corrected before we have to go anyfurther.
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]