May I have more time to pay my bill?
Hello!I am a client from Puerto Rico, US Territory. My mother died recently and I was submitted to make some changes. At the moment of this situation, my mother used to pay my telephone bills. Now I...
View Articlepoor customer service
I was told my bill would be $160 a month with 4 smartphones. This is not what I got. I called to get it resolved or so I thought today. When I changed my plan I was not informed that because I upgraded...
View ArticlePromotional 20GB plan
I first spoke to Renee O from customer retentions because I was shopping for plans. I know that the 30GB promotion was too much for me with 3 lines so I asked if there are any other offers. She...
View ArticleCombine Wireless, UVerse/Internet and Security?
I am kind of over AT&T! We have wireless, UVerse, internet and security through AT&T, but they do not offer any discounts for multiple services! Anyone else frustrated?
View ArticleAm I the only one that didn't realize I'd lose my $25 credit by upgrading my...
I just joined the forum and have been reading up on the topic. Apparently everybody knew but me. I assumed the subsidized phone was for comitting to a 2 year contract. I got used to my $145 bill for 3...
View ArticleCharged for warranty replacement, defective device lost/stolen in transit.
Back in early August, I had to get a warranty replacement for my Galaxy S5. I received the replacement on a Saturday and sent back the defective the following Monday via US mail in my mailbox according...
View ArticleUpgrading phone
I am so annoyed with ATT! I feel scammed! I went to ATT to update my iPhone 4 to a 6 and learned that since I gave up my unlimited date plan in April and joined the "value plan" I can't just pay the...
View ArticleUpdate payment
How can you get a payment updated online so I can place my upgrade order?
View ArticlePurchase ability
I've paid my bill but you say I'm past due, so therefore I'm not able to purchase a new phone. The bill was paid about 3-4 days ago and my account still shows it as being overdue, why
View ArticleSick of it
I am so sick of AT&T. My bill is screwed up every month. Every time I try to have it corrected my bill climbs even higher. I am currently being charger $40 a line on my 100 G family plan, and when...
View ArticleChanging plans? Irritated new customer.
I got a GoPhone a couple days ago. When I activated it, I was only given three different plan options, one being the $40 a month plan which was closest to the refill card I bought. The card I bought to...
View ArticleSuspended for nonpayment
My service was suspended yesterday for nonpayment around 3pm. The balance was paid in full by 8pm with my MasterCard. It tells me that I have a 0 balance but my service is STILL not restored!...
View Articlepaperless billing
My family wanted to keep track of our pills so we wanted a paper copy. So instead of our bill being due the 16th, it became due the 4th. They told us if we want a paper bill we will have to pay fir an...
View ArticlePaid for 1 day shipping. Said it will be shipped in 2-5 business days.
So I ordered the Motorola Moto X on ATT's site. I paid the $15 for 1-day shipping (the charge shows up on the bill). And yet it says on the order status it should be shipped in 2-5 business days,...
View ArticleDo you really care?
I got wireless service with att a few months ago and have not yet been billed, yet my phone is suspended, i have no access to my att since it is routed to someone else, i had to correct also the...
View ArticleWhen will Big Business get back to treating their customers with the respect...
Dear AT&T community, I myself have been a loyal AT&T customer for approximately 10 years. My family has used AT&T consecutively for approximately 20 years. I recently was forced to abruptly...
View ArticleBilled twice in one month
No changes to my plan.. I made an automated late payment for 10/26/2014 for 132.80..they pulled it out on 10/20/14 as well as 10/26/2014 .. Has this happened to anyone else?
View ArticleATT Customer Service Didn't Keep Their Words
I am using family share data plan and I have added a new line with new phone to the plan last month. Before I added that new line, I had checked with ATT customer representitives and they told me I...
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