I first spoke to Renee O from customer retentions because I was shopping for plans. I know that the 30GB promotion was too much for me with 3 lines so I asked if there are any other offers. She offerred me a 20gb plan and I kept the same pricing. However, this morning, I checked my account it shows a 30GB plan which I did not want nor need. Please help correct this mistake.
I am dissatisfied because I have to keep coming back and asking for these changes.
Sprint offers better options for me:
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$100 Sprint offer available when you switch today. Family Share Pack includes a $15 access charge per line/per month waived through Dec 31, 2015. High speed is 3G/4G. Sprint Double Data promotion available through to October 31, 2014. T-Mobile's Unlimited Simple choice customers are slowed up to 2G speeds after reaching allocated amount each month. For T-Mobile customers, addition of 7+ new lines is only available via Telesales or in-store. T-Mobile's bonus data valid to January 2, 2016 on 4 lines or more and increases the 1GB per line data amount to 2.5GB during the promotional period. T-Mobile unlimited Simple Choice includes international text & data features and 5GB of tethering per month. Comparison is based on new smartphones on every line via installment plan, however comparison does not include actual price of smartphone from each carrier. Double Data promotion from ATT is included in this comparison and is valid for sign ups until October 31, 2014. Bonus 1GB of data per eligible line Verizon Wireless on More Everything plans last for 24 months on eligible lines. Does not include comparison to the T-Mobile 'refer a friend' promotion. For additional details on competitive plans please visit their respective websites. © 2014 Sprint. All rights reserved. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.