AT&T computer calling the shots!
I have been an AT&T customer since wireless service has started , recently we have had an issue when trying to get new phones through your next plan. Let me start from the beginning Labor Day...
View ArticleFraud dept will not take my report
My fathers name was used to open an att wireless acct. WITHOUT his permission. we suspect its my mother whom is his ex wife they have been divorced 30 yrs. They said its a civil matter? not fraud...
View ArticleGoing to quit ATT! cheating on plans and keeping charge me monthly!!!
i went to ATT store this January to upgrade one iphone, by the end, sales ask me do i have ipad home, i said yes, he gave me 4 sim cards said i can share my existing data plan on 3G ipads for free, i...
View ArticleBilling Frustrations
As a teacher we are paid once a month. I have called and explained this a couple of times to AT&T representatives. They have changed my date for me. Once again I am faced with having to call and...
View ArticleiPhone preorder confirmation charges?
I was looking at my preorder status and it shows two charges: "one time" and "monthly." The one time charge is correct it seems (includes an upgrade fee). What is the monthly charge? It's not...
View ArticleGrandfathered unlimited data plan continuation for pre-order iPhone 6 plus
Hi AT&T, I put in my pre-order iphone 6 plus last Friday Sept. 12th and during the ordering process it reported that my current grandfathered unlimited data plan is no longer compatible with my...
View Article$100 iPhone 6 NEXT promo
I currently have 3 lines on an old (expired) 2 year contract with AT&T. AT&T is currently offering $100 off billing if you get a new NEXT line. If I switch all my lines from 2-year contract...
View ArticleSwitching from AT&T next to normal 2 year contract
Hi, I am learned that a att next plan does not have an ETF applied when the line is cancelled. I would like this to happen if I were to cancel but therefore I need the normal $40 monthly plan. I...
View ArticleWhy can't I keep my Mobile Share Discounts?!
I want to know why I cannot upgrade my phone for 199.99 and keep my current mobile share discounts. I think it is absolutely horrid that AT&T forces you to lose those discounts if you want a...
View ArticleInternational Charges
I had called on Friday as I saw an international charge on my account. I have been having this problem for past 8 years (yes, thats how long I have been your employee) and I initially would keep...
View ArticlePLEASE HELP $770 BILL, Over 2 weeks of promises but no Response or Resolution
Can someone from AT&T corporate customer escalations please help me? I was promised a compensation to my existing bill balance, but no one from AT&T has been able to help me or provide a...
View ArticlePending since 09/12/14 Iphone 6 128GB Silver $540.00 Customer support that...
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Inappropriate behaviour --- REALLY!!!!!!!
i WANT TO KNOW HOW AND WHERE WAS I INAPPROPRIATE AND UNPROFESSIONAL WITH YOUR CHAT AGENT???? Teodulfa [edited for privacy – please do not post personal information]: I am almost done. ^_^Teodulfa :...
View ArticleRipped off by AT&T
I was miss informed by an AT&T employee when I called them. This resulted in charges that I did not know I would be recieving because of what I was told by the AT&T representive. When I called...
View ArticleYet another frustrating AT&T experience
We turned in our Iphone 4s at a retail location and received a "trade-in program" promotion card for roughly $80.00. The store explained we could use this to pay towards our bill. Shockingly, when I...
View ArticleCant wait to switch to any other carrier
So, one month in and am already regretting my move to AT&T!! They did not port my numbers over They could not figure out how to order my daughters MotoXThey did not set up my address correctlyThey...
View ArticleSo are 2 year plan upgrades basically worthless now? Monthly price jumps so much
So based off what I'm seeing, if I upgrade my phone with a new 2 year contract, my plan jumps from $15/month for this phone to $40.What? What a rip off. So basically we HAVE to use ATT next these...
View ArticleDeposit Issues
I started my AT&T wireless account on 8/20/2014. I was informed that no deposit was required for my primary line and $100.00 for my secondary line. I paid the deposit and my service was activated....
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