No email received about trade in directions
Per this web page:http://www.att.com/shop/wireless/iphone-trade-in.html I was supposed to have received an email after I ordered my iPhone 6 with instructions as to how to complete the trade in.  I did...
View ArticleAfter 9 Years cutomer with ATT,I am ready to try another Carrier.
My I phone Broke since 07/04/2014 , I was waiting for Iphone 6 to come out and upgrade with att.I found charges of $ 920 internet usage in Egypt .. though I didnt leave the US for 1 day. Called...
View ArticlePay to Upgrade.
Okay so my Husband and I have had our Galaxy phones since January 28th 2014. "Your current balance before you can upgrade is $160.00 and can be paid off in 5 monthly installments. You may be able to...
View ArticleReversing Pending Charges
Just got off a 45-1hr conversation with AT&T customer service and very disatisfied.  I placed an iPhone order earlier today and got a delivery date of early October. It found out later that I could...
View ArticleUpgrade Sharing
I am in an AT&T Next plan with three other smart phones not on this plan. I am not yet eligible for an upgrade but I want the new iPhone 6. My grandmother's line is eligible however and she has a...
View ArticleBill ATT Next separately?
Why can't ATT just bill me separately for ATT NEXT phone payments? I want switch over to a mobile share plan and upgrade via ATT Next, but ATT is apparently completely unable to just separate out the...
View ArticleMysterious $40 monthly charge?
I pre-ordered the iPhone 6 through NEXT, and on the confirmation email I saw a recurring monthly charge of $40 on top of the monthly installment for the phone. It said 1GB mobile share plan for iPhone...
View ArticleiPhone 6 text from 11113003
Is this a real ATT number? Says can't process my credit card.I received the same text now twice. I have been on hold with different customer support personnel over the past hour and none know what the...
View ArticleUpset loyal AT&T customer
My wife and I have been att customers for as long as we can remember. We are upset because of your recent changes to pricing. We switched to the 10 GB mobile share plan a few months ago after a sales...
View ArticleAdded a line to Family Share. Started a new Shared Plan?
I recently added a family shared 9.99 to my account. On the confirmation page it showed that the monthly rate plan would be 9.99 but now on my account it shows as a second shared plan separate from my...
View ArticleWhat should I do?
I have a 5 months old samsung note 3 from att next. And now I'm getting a new iphone 6+ with att next. Should I pay off note3 and keep it and start a new att next with iPhone 6+? Or 2 years contract?If...
View Article10Gig...uh oh..Caveat Emptor
Back in February, I switched my family over to the 10G/4lines program from our unlimited tex/talk to save $$...after a couple of months, I noticed that we were getting consistent overage. After first...
View ArticleI received a text from ATT on 9/11 regarding service
The message was about a past due bill and gave me two options which I chose option 2 to schedul a later date to pay ( I just needed it until the 18th) and was told additional istructions would be sent...
View ArticleCorporate/Headquarters does not respond
I don't think Corporate ever responds to their customers if they write a letter. Its just a address the ATT representatives give to get you out of their hair. I haven't heard a response in two months...
View ArticleI have a negative prorated charges?
On my bill I saw I had a negative prorated charges and I'll pay about $170 for the first month. So now I want to know that after I pay the first month bill, then do my billing amount will increases on...
View ArticleWhy is there a $25 a month charge on my new iPhone order? I didn't order NEXT!
I just ordered the 6, and did a standard 2 year upgrade, charged 339 for the 64GB plus the ridiculous upgrade fee. Now my order confirmation says Total is 339 but monthly has a $25 charge. If my bill...
View Articlebilling
has anybody had the problem i have??? july 3 i requested 2 additional lines... i made 3 phone calls before authorizing change to make sure i would get the plan i wanted....the 3rd wk i realized they...
View ArticleDo I get charge for canceling preorder?
I canceled my iphone 6 preorder today, but I want to know if I get charge or not?
View Article$160, 4 lines, 10 GB not a deal after all
I (Vicki ***) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband's (Carl ***)plan -...
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