My I phone Broke since 07/04/2014 , I was waiting for Iphone 6 to come out and upgrade with att.
I found charges of $ 920 internet usage in Egypt .. though I didnt leave the US for 1 day.
Called Cutomer service and explained but no use , they said it is valid charges.
one of the cutomer service offered to re-rate the plan and let me pay only $30 , i disputed that as I didnt do these charges , her manager pulled her offer and simply said , you have a bill of $ 920 you need to pay it by Otober 4 ... i asked fine I will pay the $30 he said it was an old offer and expired , I told him shed just offered that to me he said yes and you didnt accept it so it is expired.
Called again , they other guy put me on Hold for 3 - 4 miniutes and came back and said Att changed thier policy and i can offer 30% off , a miniut later he offered 40% off ..
After 9 years as a cutomers att negotiate $30 ... isnt worthed to try another carrier!!!!