Just got off a 45-1hr conversation with AT&T customer service and very disatisfied.
I placed an iPhone order earlier today and got a delivery date of early October. It found out later that I could preorder one for pick up on launch day from Apple, and so placed an order with them.
I called to cancel my AT&T order which went without hitch. But, 2 hours later the charge of $600 is still pending on my credit card. Until this is removed, I don't have enough credit available for the Apple charge to go through. Amex tells me in order to remove it someone at AT&T has to call them and exchange some type of authorization codes.
Called AT&T again, went through the understandable long time on hold considering it's pre-order day and was told the charge would be removed in 3 days. When I pressed to find someone who could speed that up, he went to chat with his supervisor who would only echo the 3 day comment and say there's nothing they can do. When I asked to be transferred to someone who can do something, I just got the above repeated back to me again. I get that the rep and supervisor may not be able to do something but the unwillingness to find out who can is ridiculous.
All I want is someone at AT&T to make a simple phone call to Amex and remove this charge. *Someone* at AT&T has this ability and this is such a simple thing to keep a customer happy it baffles me I'm getting stonewalled.
And an aside, 'pending' or not, charging me for something you don't plan on even shipping for over a month is ridiculous.
Who do I write to about this?