Back in February, I switched my family over to the 10G/4lines program from our unlimited tex/talk to save $$...after a couple of months, I noticed that we were getting consistent overage. After first trying to get everyone to use more wi-fi connectivity, still seemed worse $ than before. When my wife tried to get us back on the unlimited talk/text, we thought we had been moved back. Today, after talking to AT&T financial, I was told there was a 90 day window (never told) and that if we hadn't taken advantage of that window, we couild not go back to our former unlimited plan (never told). The financial person told me today that even if the rep on the initial call didn't tell me we were leaving unlimited with no recourse, well, we still have no recourse.
As a starting point, my intention is to have the switch over call listened to and transcribed (I was told I can't listen myself and may take weeks to have done). If the representative did not, in fact, tell me how limited my options would be going forward, I likely would not have switched over. I am glad to settle for the $ difference between what I would have been paying versus what I did in fact pay. I understand the 10G plan works for most families, etc. (and I am a Lily on the AT&T commercial fan) but not for all. If I wasn't told there was no turning back, why should I be the one stuck? Yes, I can go to Sprint for $50/unlimited per person, but if I get to that point, I will also dig my heels in to get as much back from AT&T as possible. Sometimes reps fumble the fine print on new products and sometimes sales people try to upsell REALLY hard...but I think in this case, it crosses over to bait and switch fraud.
If anyone from AT&T or the Community wants to tell me what I am missing, I'm all ears.